CRM Developer (Analyst Developer) – Internal UCL Workers Only

University College London

Ref Quantity
Skilled Experience
IT and Digital
Vice-President (Operations) (B01)
Working Sample
Full time
£40,524 – £48,763
Contract Sort
Working Sort
Hybrid (20% – 80% on web site)
Obtainable for Secondment
Closing Date

Info Companies Division (ISD) is the first supplier of IT companies to UCL. We assist and improve studying, instructing, analysis and administrative processes by offering information- and technology-related companies to over 50,000 employees and college students of UCL and related establishments.

Our aim is to be the highest IT companies group within the HE sector and we’re rising our crew’s functionality in expertise/UX, agile improvement, safety, cloud, service administration and partnering. We’re modernising our expertise foundations, digitising the processes of the college to remodel expertise for college students and employees, and partnering throughout the college to drive differentiation in UCL schooling and analysis.

IT Service and Operations manages the infrastructure and information platforms which underpin UCL’s central IT companies, together with information centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise purposes. As well as, IT Service and Operations offers an Finish-to-end Service Administration functionality, guaranteeing UCL’s IT companies are related, responsive and resilient.

This place is inside UCL’s Microsoft Dynamics 365 Platform crew. We’re embarking on a campaign to revolutionise the best way the College manages its relationships. Though our preliminary focus is on bringing profit to the scholar world, our full remit is Enterprise large and covers Alumni, Workers and the B2B world of analysis. We’ve got a small enthusiastic crew with the remit of “be daring!”

As a CRM Developer (internally often known as “Analyst Developer”), you’ll collaborate as a member of the event crew with enterprise analysts, practical consultants, options architects and different IT professionals to ship modern Dynamics 365 CE and Energy Automate options all through the levels of the software program improvement lifecycle (SDLC), from evaluation to design, improvement to testing, coaching, implementation and repair transition. Moreover you’ll leverage your data of your complete Dynamics 365 Buyer Engagement suite (together with Dynamics 365 for Gross sales, Dynamics 365 for Buyer Service and Dynamics 365 for Advertising and marketing) when liaising with inside and exterior clients to know their enterprise and technical necessities and develop these into technical designs to fulfill their wants.

What you will be doing:

  • Working as a part of relationship administration programme and inside high-performing, collaborative groups
  • Configuration and customisation of Dynamics 365 and its elements utilizing plugins, customized workflow assemblies and JavaScript, in addition to prolonged Azure/Workplace 365 performance
  • Working with the broader Microsoft stack reminiscent of Energy Automate, LogicApps, Azure Service Bus, WebJobs, Energy Apps, Energy BI and Energy Portals

Along with this, yo will assist our inside follow improvement actions and assist the promotion of Dynamics 365 throughout the wider college.

Please notice, this can be a hybrid position requiring the place you can be based mostly out of our London Kings Cross workplace 2-days per week.

That is an Inner recruitment advert, accessible to eligible UCL staff solely. Eligible UCL staff may have till 05 12 2023 to be thought of for this position.

Job Ref: B01-03943

Closing Date: 05-12-2023 – 23:59 (UK time)

As a CRM and/or Microsoft Dynamics skilled you’ve got data and expertise of your complete Dynamics 365 Buyer Engagement swimsuit and have applied options inside an Agile (ideally Scaled Agile Framework) surroundings. You have developed plugins utilizing C# and have interfaced internet browsers utilizing Dynamics 365 Internet API.  You are comfy utilizing Javascript, HTML and CSS for internet sources and customized pages and additionally have expertise with supply management administration programs (reminiscent of Github or Bitbucket) and CICD (steady integration/ deployment). Along with your CRM experience, you’ve got  additionally expertise integrating with the broader Microsoft Energy platform.

You must also have the ability to show expertise of the next:

  • Dynamics 365 for Gross sales, Dynamics 365 for Buyer Service & Dynamics 365 for Advertising and marketing
  • Broader Energy Platform together with Energy Automate, Energy Apps (portals), Energy BI
  • Wider Azure stack, reminiscent of LogicApps, Azure Service Bus, Azure Capabilities and WebJobs

Though not important, it could be extremely fascinating in the event you maintain a related certification in Microsoft Dynamics (practical and technical experience).

In addition to the thrilling alternatives this position presents, we additionally provide some nice advantages a few of that are under:

  • 41 Days vacation (27 days annual depart 8 financial institution vacation and 6 closure days)
  • Further 5 days’ annual depart buy scheme
  • Outlined profit profession common revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket mortgage
  • Immigration mortgage
  • Relocation scheme for sure posts
  • On-Website nursery
  • On-site gymnasium
  • Enhanced maternity, paternity and adoption pay
  • Worker help programme: Workers Assist Service
  • Discounted medical insurance coverage

Go to to seek out out extra.

As London’s International College, we all know range fosters creativity and innovation, and we wish our group to signify the variety of the world’s expertise. We’re dedicated to equality of alternative, to being honest and inclusive, and to being a spot the place all of us belong.

We subsequently notably encourage purposes from candidates who’re more likely to be underrepresented in UCL’s workforce.

These embody individuals from Black, Asian and ethnic minority backgrounds; disabled individuals; LGBTQI+ individuals; and for our Grade 9 and 10 roles, ladies.

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