CRM Developer (Analyst Developer) – Internal UCL Workers Only

University College London

Ref Quantity
Skilled Experience
IT and Digital
Vice-President (Operations) (B01)
Working Sample
Full time
£40,524 – £48,763
Contract Sort
Working Sort
Hybrid (20% – 80% on website)
Out there for Secondment
Closing Date

Info Providers Division (ISD) is the first supplier of IT providers to UCL. We assist and improve studying, educating, analysis and administrative processes by offering information- and technology-related providers to over 50,000 employees and college students of UCL and related establishments.

Our objective is to be the highest IT providers group within the HE sector and we’re rising our workforce’s functionality in expertise/UX, agile growth, safety, cloud, service administration and partnering. We’re modernising our know-how foundations, digitising the processes of the college to remodel expertise for college students and employees, and partnering throughout the college to drive differentiation in UCL schooling and analysis.

IT Service and Operations manages the infrastructure and information platforms which underpin UCL’s central IT providers, together with information centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise purposes. As well as, IT Service and Operations offers an Finish-to-end Service Administration functionality, making certain UCL’s IT providers are related, responsive and resilient.

This place is inside UCL’s Microsoft Dynamics 365 Platform workforce. We’re embarking on a campaign to revolutionise the best way the College manages its relationships. Though our preliminary focus is on bringing profit to the coed world, our full remit is Enterprise huge and covers Alumni, Workers and the B2B world of analysis. We now have a small enthusiastic workforce with the remit of “be daring!”

As a CRM Developer (internally referred to as “Analyst Developer”), you’ll collaborate as a member of the event workforce with enterprise analysts, purposeful consultants, options architects and different IT professionals to ship progressive Dynamics 365 CE and Energy Automate options all through the phases of the software program growth lifecycle (SDLC), from evaluation to design, growth to testing, coaching, implementation and repair transition. Moreover you’ll leverage your information of the whole Dynamics 365 Buyer Engagement suite (together with Dynamics 365 for Gross sales, Dynamics 365 for Buyer Service and Dynamics 365 for Advertising) when liaising with inside and exterior clients to know their enterprise and technical necessities and develop these into technical designs to satisfy their wants.

What you may be doing:

  • Working as a part of relationship administration programme and inside high-performing, collaborative groups
  • Configuration and customisation of Dynamics 365 and its parts utilizing plugins, customized workflow assemblies and JavaScript, in addition to prolonged Azure/Workplace 365 performance
  • Working with the broader Microsoft stack comparable to Energy Automate, LogicApps, Azure Service Bus, WebJobs, Energy Apps, Energy BI and Energy Portals

Along with this, yo will assist our inside follow growth actions and assist the promotion of Dynamics 365 throughout the wider college.

Please notice, this can be a hybrid function requiring the place you’ll be primarily based out of our London Kings Cross workplace 2-days per week.

That is an Inner recruitment advert, obtainable to eligible UCL employees solely. Eligible UCL employees can have till 05 12 2023 to be thought of for this function.

Job Ref: B01-03943

Closing Date: 05-12-2023 – 23:59 (UK time)

As a CRM and/or Microsoft Dynamics skilled you will have information and expertise of the whole Dynamics 365 Buyer Engagement swimsuit and have carried out options inside an Agile (ideally Scaled Agile Framework) setting. You have developed plugins utilizing C# and have interfaced net browsers utilizing Dynamics 365 Internet API.  You are comfy utilizing Javascript, HTML and CSS for net sources and customized pages and additionally have expertise with supply management administration methods (comparable to Github or Bitbucket) and CICD (steady integration/ deployment). Along with your CRM experience, you will have  additionally expertise integrating with the broader Microsoft Energy platform.

You also needs to be capable to exhibit expertise of the next:

  • Dynamics 365 for Gross sales, Dynamics 365 for Buyer Service & Dynamics 365 for Advertising
  • Broader Energy Platform together with Energy Automate, Energy Apps (portals), Energy BI
  • Wider Azure stack, comparable to LogicApps, Azure Service Bus, Azure Features and WebJobs

Though not important, it could be extremely fascinating if you happen to maintain a related certification in Microsoft Dynamics (purposeful and technical experience).

In addition to the thrilling alternatives this function presents, we additionally provide some nice advantages a few of that are beneath:

  • 41 Days vacation (27 days annual depart 8 financial institution vacation and 6 closure days)
  • Extra 5 days’ annual depart buy scheme
  • Outlined profit profession common revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket mortgage
  • Immigration mortgage
  • Relocation scheme for sure posts
  • On-Web site nursery
  • On-site health club
  • Enhanced maternity, paternity and adoption pay
  • Worker help programme: Workers Help Service
  • Discounted medical insurance coverage

Go to to seek out out extra.

As London’s International College, we all know range fosters creativity and innovation, and we would like our group to signify the variety of the world’s expertise. We’re dedicated to equality of alternative, to being honest and inclusive, and to being a spot the place all of us belong.

We due to this fact notably encourage purposes from candidates who’re more likely to be underrepresented in UCL’s workforce.

These embrace individuals from Black, Asian and ethnic minority backgrounds; disabled individuals; LGBTQI+ individuals; and for our Grade 9 and 10 roles, girls.

Hooked up paperwork can be found underneath hyperlinks. Clicking a doc hyperlink will initialize its obtain.

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