Customer Account Specialist, Account Specialist, Customer Account Specialist, Customer Service Associate, Customer Support in Bardstown, Kentucky

Job Title: Customer Account SpecialistJob Description

We are seeking a dedicated and skilled Customer Account Specialist to join our manufacturing company. As a key member of our team, you will play a crucial role in ensuring exceptional customer satisfaction by effectively managing customer inquiries, orders, and concerns. Your proficiency in using Enterprise Resource Planning (ERP) systems will be vital in streamlining our operations and providing accurate information to our clients.

Responsibilities

• Serve as the primary point of contact for customers, addressing their inquiries, orders, and concerns via various communication channels (phone, email, chat).

• Build and maintain strong, positive relationships with customers, understanding their needs and ensuring timely and accurate responses.

• Receive and process customer orders, ensuring accuracy and completeness.

• Collaborate with graphics, production, inventory, and logistics teams to ensure timely order fulfillment.

• Communicate effectively with external teams to fulfill outsourced orders.

• Keep customers informed about order status, shipping, and delivery timelines.

• Investigate and resolve customer issues, complaints, or discrepancies in a timely and effective manner.

• Collaborate with internal teams to find solutions that meet both customer expectations and company objectives.

• Develop a deep understanding of our manufacturing processes, products, and services to provide accurate information to customers.

• Build job details and Bill of Materials (BOM) for manufacturing input.

• Utilize our ERP system to manage customer accounts, orders, and communication history.

• Ensure accurate data entry and maintain up-to-date customer records.

• Generate reports and analyze data to identify trends, opportunities for improvement, and areas of concern.

• Work closely with the sales, production, quality assurance, and shipping teams to coordinate activities and ensure seamless customer experiences.

• Provide feedback to management on customer needs, process inefficiencies, and potential improvements in customer service operations.

Essential Skills

• High school diploma or equivalent; additional education in business administration or related field is a plus.

• Proven experience in customer service or related roles, preferably in a manufacturing environment.

• Proficiency in using ERP systems (e.g., Radius, SAP, Oracle, Microsoft Dynamics) to manage customer information, orders, and communication desired.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and a customer-focused mindset.

• Detail-oriented with exceptional organizational skills.

• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).

• Adaptability and willingness to learn about our products and manufacturing processes.

Work Environment

Onsite at the office location in Bardstown, KY.

Pay and Benefits

The pay range for this position is $55000.00 – $55000.00/yr.

Medical Insurance: Comprehensive health coverage to ensure employees and their families have access to necessary medical care.Dental Insurance: Coverage for dental check-ups, treatments, and procedures.Vision Insurance: Benefits for eye exams, glasses, and contact lenses.Life Insurance: Financial protection for employees’ families in the event of the employee’s death.Retirement Plans: Options such as 401(k) plans to help employees save for retirement.Paid Time Off (PTO): Vacation days, sick leave, and holidays to ensure work-life balance.Employee Assistance Programs (EAP): Support services for personal and professional issues.Wellness Programs: Initiatives to promote physical and mental well-being.Professional Development: Opportunities for training and career advancement.

Workplace Type

This is a fully onsite position in Bardstown,KY.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.