Customer Administrator in Lemont Furnace, Pennsylvania

ASTON CARTER IS NOW HIRING FOR ADMINISTRATIVE ASSISTANTS / CUSTOMER SERVICE REPS IN THE LEMONT FURNACE, PA AREA!!

Description

We are seeking a detail-oriented Customer Administrative Representative to join our team. The ideal candidate will be responsible for processing orders, coordinating shipments, and providing exceptional customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to ensuring customer satisfaction.

Key Responsibilities:

Sales/Group Order: Accurately enter and/or checking customer orders in the system, verify order details, and ensure timely processing.

Data Entry: Inputting production information

Shipping Coordination: Client and Carrier Coordination on shipments and helping resolve any shipping issues.

Customer Service: Respond to customer inquiries via phone, email, and chat, providing information on order status, product availability, and shipping details.

Problem Resolution: Address and resolve customer complaints and issues in a professional and timely manner.

Documentation: Maintain accurate records of orders, shipments, and customer interactions.

Collaboration: Work closely with the sales, warehouse, and logistics teams to ensure smooth order fulfillment and delivery.

Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing overall customer experience.

Day to Day:

1) Following up with Sales Group Orders

2) Working with BOL’s and updating carrier/client discussions on shipping

3) Data Entry and Customer Service on Accounts

4) Tracking Material Information in accounts.

5) Able to branch into other areas of the business.

Skills

Order entry, Data entry, Customer service, Order processing, Microsoft office, Administrative support, bill of lading, Erp, Microsoft excel, Sap, Erp system, Inventory, Clerical, Inbound call, Customer service oriented

Additional Skills & Qualifications

Qualifications:

High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Previous experience in order entry, shipping, administrative or customer service roles.

Strong computer skills, including proficiency in Microsoft Office and order management systems.

Excellent communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy.

Problem-solving skills and a customer-centric attitude.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lemont Furnace,PA.

Application Deadline

This position is anticipated to close on Feb 25, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.