Customer Administrator

Description

We’re looking for an exceptional Customer Administrator to join our Bristol-based team, helping
to deliver our cycling behaviour change projects around the world.

This will be a varied and challenging role involving everything from setting up project
websites to answering customer support queries and coordinating prizes. It will be your role to
help make sure the projects run smoothly, on time and meet or exceed targets. 

This is ideally a full-time role (37.5 hours), however, part-time/flexible working options are
considered for example school hours.

Applications close – Friday 16th August

Roles and Responsibilities

The primary roles and responsibilities of the Customer Administrator role are:

• Providing administration support for the delivery of Love to Ride digital behaviour change
  projects, including:
• Taking a key role in customer support by using email and CRM tools to give our riders a
  great user experience. This involves answering queries, investigating issues and communicating
  with the Product Team to ensure technical errors are resolved efficiently.
• Administering project websites, including adding and updating content, reviewing and
  auditing web pages and reporting any issues to the Product Team. 
• Working alongside the Project Team to schedule targeted emails throughout campaigns.
• Administering incentives and prizes, including drawing and ordering prizes and
  communicating with winners at regular intervals throughout campaigns.
• General administrative support for city and business projects both in the UK and globally.
• Carry out any other duties defined by the Project team which may from time to time be
  necessary to further the aims of Love to Ride.

Person Specification

You are an enthusiastic, friendly and proactive individual who can demonstrate excellent IT
skills and an eye for detail. You will have experience balancing multiple tasks and working to
tight deadlines. You are highly organised and your outstanding time management skills will mean
you can be relied upon to complete tasks with a tight turnaround without compromising other
work. You will be an efficient administrator, confident in supporting the Project Team to
deliver complex digital cycling campaigns.

The ideal candidate will have the following attributes, skills and experience:

• Solid IT administration skills and proven ability to quickly learn new web applications and
  digital tools 
• Productive and effective team worker, able to work independently without close supervision
• Ability to work well in a highly collaborative, fast-paced, and dynamic working environment
• A high level of interpersonal and communication skills
• Excellent accuracy and attention to detail
• Ability to work under pressure and to tight deadlines
• Excellent time management skills
• A sense of fun, a good sense of humour and a desire to be part of a creative and exciting
  team of passionate people making positive change happen
• Takes responsibility for own actions and outcomes

Desirable (non-essential) skills:

• Experience in running email and other communications campaigns
• Experience in using Monday.com, Intercom or CRM systems
• Experience editing digital images using Adobe InDesign, Canva, or similar software

Remuneration + package

£25-30k salary dependent on the quality and experience of the applicant. We also offer:

• Workplace pension scheme – SmartPension
• 25 days annual leave
• Personal development programme (CPD)
• One annual full bike service 
• Team socials
• Access to the national Cycle to Work Scheme (Cyclescheme)
• Parental leave policies beyond statutory leave requirements

Love to Ride is an equal opportunity employer and we value diversity – in backgrounds and in
experiences. We want everyone, everywhere, to enjoy the benefits of riding a bike, and we know
we’ll be successful in achieving our mission when everyone feels welcome, included and valued –
out on their bikes and in our team. If you think you’d be a good fit for this role, then we’d
love you to apply for it and consider coming to work with us to get the world riding and
smiling

Love to Ride

Love to Ride is an online platform and established global programme that gets more people
cycling. Using a wide range of communication channels and engagement techniques, we make it
easy and fun to encourage friends, family and colleagues to ride.

We support people new to riding and encourage people who already ride to ride more often and to
work, switching from car to bike wherever possible. 

By understanding existing behaviours, cycling frequency, real and perceived barriers and
specific motivators, we can boost positive behavioural change by providing targeted
information, support, incentives, rewards and encouragement. 

We partner with cities, businesses, advocacy groups, transport authorities, sector stakeholders
and other organisations around the world to provide the Love to Ride platform and to deliver
and report on the success of our local and global programmes that are designed to encourage and
grow cycling.