Customer Advisor in Augusta, Georgia


7209 – Augusta – 130 Mason McKnight Jr. Pkwy, Augusta, Georgia, 30907

CarMax, the way in which your profession needs to be!

Common Abstract:

Beneath normal supervision, ship distinctive customer support by appearing as a liaison between the client and retail technician (Conventional), or mechanical affiliate (Circulation) on the cellphone earlier than, throughout, and after the service/restore processes.

Precept Duties and Duties:

♦ Meet and greet all service prospects in a pleasant method conveying distinctive customer support abilities and empathy all through your entire buyer interplay.

♦ Help Service/Buyer Operators with incoming service calls when wanted.

♦ Precisely interview and doc buyer issues.

♦ Set up particular name time with every buyer to replace them on the standing of their car and persistently meet these name time commitments, (This will require a number of calls to the identical buyer every day).

♦ Create restore orders, and route work to technicians or mechanical associates.

♦ Get hold of correct estimates and approvals for Prolonged Service Coverage (ESP) claims.

♦ Seek the advice of with prospects relating to wanted repairs.

♦ Overview restore orders for work carried out and accuracy of all labor, components and sublet documentation for billing. .

♦ Shut and bill restore orders.

♦ Clearly clarify and talk all suggestions/repairs/service/upkeep carried out to make sure buyer understanding.

♦ Collects service funds and manages money together with receiving and counting cash.

♦ Steadiness a busy workload and correctly dispatch work to the suitable technician/mechanical affiliate. ♦ Guarantee all buyer issues are addressed and resolved in a well timed method.

Job Specs:

Work requires capacity to:

♦ Display distinctive interpersonal, communication, and customer support abilities.

♦ Display distinctive phone etiquette and energetic listening abilities.

♦ Present distinctive customer support always by persistently executing the Retail Service Standardized Work and Voice of Buyer (VoC) processes.

♦ Meet or exceed CarMax tips for buyer satisfaction.

♦ Learn, interpret and transcribe knowledge with a view to keep correct data.

♦ Intermediate laptop abilities, together with spreadsheet data.

♦ Efficiently work with associates in different departments throughout the retailer.

♦ Carry out a number of duties in a high-energy, fast-paced working setting.

♦ Display above common communication abilities with the power to talk and hear successfully when coping with prospects/associates, each in individual and over the cellphone.

♦ Keep present in CarMax offered coaching in all areas of the Service course of.

Working Circumstances:

♦ Mixture of each workplace and outside setting; might embody working at occasions in noisy and/or inclement climate situations.

♦ Requires strolling or standing for prolonged durations of time.

♦ Versatile work hours with shifts that will embody nights, weekends, vacation, and 12-hour days.

♦ Comply with all CarMax, O.S.H.A., and EPA requirements together with the usage of Private Protecting Gear, and correct waste disposal in required areas.

♦ Adhere to all CarMax insurance policies together with, however not restricted to: Code of Enterprise Conduct, Attendance, Asset Safety, Integrity, Correct Recording of Time, Environmental Well being and Security, and Requirements of Skilled Look insurance policies

About CarMax

CarMax disrupted the auto business by delivering the trustworthy, clear and high-integrity expertise prospects need and deserve. This progressive pondering round the way in which vehicles are purchased and bought has helped us develop into the nation’s largest retailer of used vehicles, with over 200 areas nationwide.

Our superb group of greater than 25,000 associates work collectively to ship iconic buyer experiences. Alongside the way in which, we assist each affiliate develop their profession and obtain their greatest, at work and of their group. We’re acknowledged for our dedication to coaching and variety and are one of many FORTUNE 100 Greatest Corporations to Work For®.

CarMax is an equal alternative employer, and all certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, sexual orientation, gender id, genetic data, nationwide origin, protected veteran standing, incapacity standing, or every other attribute protected by regulation.

Upon an applicant’s request, CarMax will think about cheap lodging to finish the CarMax Job Utility.

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

Job Location