Customer Assistant in Newark, California

Description

Our client is specifically looking for candidates who have:

· Six-months of customer service experience

· Healthcare experience preferred but not required

· High school diploma or GED equivalent Experience

· Type 40 words per minute (Will need to take a typing assessment)

· Excellent customer service skills

· Demonstrated knowledge of proper English grammar in speaking and writing

· Effectively listen to resolve patient’s/customers inquiries

· Maintain respect and composure in stressful situations

· Navigate complex software tools and accurately input data

· Effectively document caller notes into the medical record

· Ability to adjust communication to fit the needs and level of understanding of the receiver

· Ability to apply business logic to resolve patient/customer issues while managing multiple priorities

Requirements

Job Responsibilities:

· Responds to a high-volume of incoming telephone calls and referrals

· Assists patients in registering and canceling appointments

· Accurately documents and routes calls to the proper department

· Identifies urgent customer needs or operational issues, and escalates appropriately

· Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location

· Meets all regulatory and compliance standards

· Delivers high-level of customer service

· Follows documented protocols and guidelines

· Meets and exceeds departmental quality assurance standards

· Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services

· Uses functionality of the telephone system as required

· Other departmental duties as assigned

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