Customer Care Administrator PSD

Do you like office work in a small team and do you willingly share your experience with others? Do you find yourself in a work with systems doing repetitive tasks communicating with others? Are you ready to learn, ask for help and help others in turn?

We are Epiroc, a global company with Swedish company culture, market leader and we are searching for a friendly, competent and willing colleague to our team of customer care administrators & warehouse:

CUSTOMER CARE ADMINISTRATOR PSD ready to lead and support 

What exactly will be your role?

• The mission of the Customer Care Administrator as a part of PSD (Parts & Service dpt.n) Serbia Sub region is to handle the order to invoice process to Customers and Distributors in a pro-active way in order to ensure excellent customer service .
• Ensure quality Customer Care back–up support for our Distributors & Customers in YUG CC and Customer satisfaction development.
• Coordinate PSD warehouse operations (inbound / outbound for external / internal customers) and actively work on inventory optimization for further improve on service delivery.
• Interact with members of the PSD Team, Supply chain Team, employees and Distributors in Serbia and Montenegro, in a constructive and unselfish way to achieve maximum synergies and overall results for Epiroc PSD YUG Customer Centre.
• Support the Epiroc´s vision “Dare to Think New” in aiming to be and remain Customer´s first choice by nurturing a Customer Value and a Customer – Care driven culture to position Epiroc as a leading global productivity partner.
• Order to invoice process for PSD dpt. in cooperation with SCX ( Supply chain) dpt. Central Europe
• Prepare quates to Customers & Distributors and internal stakeholders
• Enter Manual orders for (local+ indent deals) & invoice them
• Administrate Parts Master Data in SAP (material creation of global and local items)
• Monitor of inventory aging in cooperation with Business Control
• Prepare scrapping list from CC Inventory
• Administer spare parts Price list in Power BI
• Follow-up on PSD receivables in cooperation with Credit Control
• Customer Relation and support functions to Service Sales and Management Team 
• Collaborate with Sales department on the implementation of initiatives aimed at improve Customer experience
• Track customer satisfaction feedback and coordinate of necessary support via Customer Centre or Distributors 
• Closely co-operate with Service Team, Customer Care dpt. colleagues, Business & Credit Controller

What’s next?

So what do you say, do we give it a try? Send us your CV in English and let’s have a tea or coffee. We reply to everybody.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.

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