Customer Care/Call Center

Customer Care/Call Center ^ Customer Care Specialist – Inbound ^ Inter

BC Forward is currently seeking a highly motivated Customer Care/Call Center in Helena, MT 59602

Job Title: Customer Care/Call Center

Location: Helena, MT 59602

Contract duration: 04 Months

Pay Range: $15/Hr to $16/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Start Date: 10/30/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Schedule:

40 hours per week – Full time, Contract

Worker Schedule

Hours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.

Monday – Friday

Job description:

Using a computerized system, responds to customer inquiries in a call center environment.

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member

Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

Acts as an advocate for the Medicaid client or Provider.

• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.

Required Skills:

Outgoing and energetic attitude

Ability to communicate clearly and confidently

Ability to multi-task

Ability to analyze new situations and apply problem-solving skills

Ability to relate to the customer

Ability to remain calm under pressure

Ability to adapt to and incorporate new technologies

Ability to learn from past mistakes (and Successes!)

Ability to manage time effectively

General conversational ability and call control

Attention to detail

Grammar and spelling accuracy

Suggested Skills:

One year medical insurance or medical office experience

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer service, CSR.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230564 when responding to this ad.

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