Customer Care Professional – Customer Engagement Network (Start Date: 3rd February)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

Do you have a passion to be able to deliver world-class customer service or perhaps already know what it involves? Then we want you to join #TeamAmex! Whether you already have a wealth of customer experience or are looking for your first customer servicing-based role, here at #TeamAmex we’ve got our customer’s backs and each other’s: Every. Single. Day. That’s why when you become a part of #TeamAmex, you will receive 6 weeks of classroom training, followed by 8 weeks of on-the-job training and support and it doesn’t stop there. At American Express, we continue to support the building of meaningful and rewarding careers and offer a number of outstanding benefits.

How will you make an impact in this role?

Your core responsibilities as a Customer Care Professional at American Express will include

• Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
• Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
• Enhance our customer’s experience by identifying opportunities to offer products based on our Cardmember’s needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Reprioritize and adapt to a constantly evolving environment

Minimum Qualifications

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Strong interpersonal, communication, verbal, and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
• Confidence to work in a virtual environment
• Shift work Monday to Sunday 7 days a week (working 5 days) – 35 hours a week

We will be conducting Assessment Centres for these roles on Monday 9th December and Wednesday 11th December. If you are successful after your 1st stage screening interview, you must be available to attend next stage interview on one of these dates.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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