Customer Care Professional – Customer Fulfillment Network (9 Month Fixed Term Contract)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Do you have the passion to deliver world class customer experiences every day?

Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:

• We deliver for our Customers.
• We make it great.
• We do what’s right.
• We respect people.
• We need different views.
• We win as a team.
• We care about communities.

Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Fulfilment Network which develops lasting relationships with our Card Members.

How will you make an impact in this role?

• Handle customer data maintenance and information requests received in writing or transferred by customer facing colleagues.
• Communicate effectively to all parties involved while driving increased customer satisfaction
• Investigate and resolve problems to clear discrepancies.
• Maintain regular contact with key stakeholders.
• Deliver highest standard of case quality, customer service and relationship care
• Maintain excellent interaction with internal and external customers and partners

Minimum Qualifications:

• Fluent written and spoken French, Dutch and English is essential.
• The ability to work in a fast paced and in a virtual environment as well as multitask and re-prioritise on a regular basis.
• Team player who demonstrates self-motivation & ability to work under pressure and unsupervised.
• Knowledge of Microsoft Office suite (Excel, Word, Outlook,…)
• Accurate keyboard skills and attention to details.
• Pro-actively seeks opportunities for improvement and streamline processes.
• Building & leveraging relationships internally and externally.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering extraordinary service in every interaction with our customers.
• Strong interpersonal, communication and listening skills.
• Outstanding organisational skills.
• Highly self-motivated, results-oriented

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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