Customer Category Manager -ADUSA

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You’ll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you’ll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store.

How you will contribute

The Customer Category Manager is a challenging role with the goal to achieve MDLZ annual and long range KPI’s to include Sales, profit, and consumption within the assigned customers. Participate in the development and lead the implementation and coordination of strategic business plans; align with Brand and National strategies; drive consumption of MDLZ products; grow/maintain share; build brand equity.

All core and cross-functional team members work in concert to achieve the customer’s business strategy including customer penetration, marketing/sales program implementation, operations/promotion financial management and new product development plans and programs.

Job Responsibilities

• Build Mondelēz International business with the customer as measured by profitability achievement, share gains, volume targets, special programs, and new item introductions. Develop and cultivate effective, positive business relationships with key customer decision makers – penetrate all levels and key functions of the customer.
• Collaborates with Category Planners, Shopper Marketing, and Key Stakeholders to tailor Mondelēz International programs consistent with customer strategies through the development of Sale’s presentations to sell‐in new items, new distribution, merchandising events, etc. Create synergies in the Mondelez International portfolio of products to drive customer profitability and Mondelēz International revenue, consumption and share
• Translates BU priorities into a comprehensive CMA for the planning period. Collaborates with Customer to ensure compliance and performance on agreed upon strategies tactics.
• Proactively manages plan:
  • Translates priorities into actionable plans specific to category/customer.
  • Collaborates with the Customer, gaining alignment on plan and key supporting tactics.
  • Builds/delivers revenue, profit, and share by applying category management principles and business analytic best practices to identify key category drivers and implementing business recommendations to drive Mondelēz International & Customer growth.
  • Ensure accuracy of LE by updating C-Plan & TPM Customer Plans based on actual performance, targeting continuous improvement in forecasting and “Revenue Call”
  • Manages communications with Supply Chain ensuring accurate, timely forecast and order management
• Provides updates to management on competitive activity (Customer and in the Market), Customer specific strategy changes, key marketplace updates and other business-related activities. Conducts category analysis by utilizing current consumer and category insights and KPI Reports. Analyzes the category, the customer and the consumer information to make
• Strategic business building decisions.
  • Leverages analytical support to understand customer/category implications of the information presented
  • Recognizes opportunities to grow share / profitability with the customer.
  • Evaluates post event analytical support to determine profitability and ROI of trade funded events – determines areas for improvement and increased trade efficiencies.
  • Collaborates with the customer to continually refine future plans
• Manages operating costs
  • Manages effective trade funds spending within budget
  • Develops effective and efficient merchandising that maximize ROI
  • Ensures timely and efficient resolution to Customer deductions
  • Reviews KPIs to determine necessary action steps to improve category profitability
  • Leads the resolution of post audit deductions (with administrative support when appropriate)

More about this role

What extra ingredients you will bring:

• Drive for Results
• Business Acumen (Strategic Perspective)
• Motivating Others
• Dealing with Ambiguity
• Develop Direct Reports and Others

Education / Certifications:

• Bachelor’s Degree

Job specific requirements:

• Sales Process: Aligning with customers by using a strategic and consultative sales process to understand customers’ needs and exceed their expectations while growing each customer’s and Mondelez’s business.
• Finance and Profitability: Integrating sales skills with knowledge of financial data and profitability requirements to increase the cost-effectiveness and economic performance of Mondelez and the customer’s business. Consistently identifies profitable opportunities for Mondelez.
• Understanding the “4 C’s: Consistently demonstrates and proactively delivers a thorough understanding of consumer, category, competition and customer. Able to analyze and interpret data on the “4 C’s” to find opportunities and effectively grow the Mondelez business.
• Strategic Business Building: Ability to look holistically at opportunities and solutions. Can see beyond one customer or one point in time. Can look at overall impact of decisions to the business in order to grow both top and bottom-line revenue for Mondelez.
• Promotions/Distribution/Merchandising: Identifying opportunities to use promotions, distribution and merchandising to develop and support business-to-business relationships between Mondelez and customer organizations. Ability to analyze promotional activities for return on investment.

Travel requirements: Minimal (~10%)

The base salary range for this position is $87,600 to $120,525; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Account Management

Sales

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