Customer Coach in Minneapolis, Minnesota

NBCUniversal owns and operates over 20 completely different companies throughout 30 nations together with a useful portfolio of stories and leisure tv networks, a premier movement image firm, important tv manufacturing operations, a number one tv stations group, world-renowned theme parks and a premium ad-supported streaming service.

Right here you could be your genuine self. As an organization uniquely positioned to teach, entertain and empower via our platforms, Comcast NBCUniversal stands for together with everybody. Our Range, Fairness and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion)  initiatives, coupled with our Company Social Duty (https://www.nbcuniversal.com/csr)  work, is knowledgeable by our staff, audiences, park company and the communities by which we dwell. We try to foster a various, equitable and inclusive tradition the place our staff really feel supported, embraced and heard. Collectively, we’ll proceed to create and ship content material that displays the present and ever-changing face of the world.

NBC Sports activities Subsequent is the place sports activities and expertise intersect. We’re a subdivision of NBC Sports activities and residential to all NBCUniversal digital functions in sports activities and expertise inside our two teams: Youth & Leisure Sports activities and Golf.   

 At NBC Sports activities Subsequent, we make taking part in sports activities higher via revolutionary expertise and immersive experiences for athletes, coaches, gamers and followers. We equip greater than 30MM gamers, coaches, athletes, sports activities directors and followers in 40 nations with greater than 25 sports activities answer merchandise, together with SportsEngine (http://www.sportsengine.com/) , the most important youth sports activities membership, league and staff administration platform; GolfNow (http://www.golfnow.com/) , the main on-line tee time market and supplier of golf course operations expertise; GolfPass (https://www.golfpass.com/)  the final word golf membership that connects golfers to unique content material, tee time credit, and training, ideas; TeamUnify (https://www.teamunify.com/swim-team-management-software/%22percent20/tpercent20percent22_blank) , swim staff administration providers; and SportsEngine Movement (https://www.gomotionapp.com/solutionspercent22percent20/tpercent20percent22_blank) , sports activities and health enterprise software program options.   

At NBC Sports activities Subsequent, we’re fueled by our mission to innovate, create larger-than-life occasions and join with sports activities followers via expertise that gives the final word in immersive experiences.   

NBC Sports activities Subsequent consists of two teams. This position is a part of our Youth & Leisure Sports activities group.  

Youth & Leisure Sports activities is comprised of expertise platforms, akin to SportsEngine (https://www.sportsengine.com/options) , SportsEngine Movement (https://www.gomotionapp.com/options) , TourneyMachine (https://www.tourneymachine.com/Dwelling.aspx) , and TeamUnify (https://www.teamunify.com/swim-team-management-software/)  that allow athletes, mother and father, coaches and staff directors within the youth and leisure house to handle their organizations, gather funds, share schedules, discover packages to take part in and join with different households. Moreover, NCSI (https://options.ncsisafe.com/#home-banner)  allows leagues and organizations to correctly display screen and prepare coaches in an effort to maintain children secure. 

Come be part of us as we work collectively as one staff to innovate and ship what’s Subsequent.   

You’ll reply to inbound buyer inquiries, points and requests by way of e-mail, cellphone, and on-line chat by being your self and utilizing your newfound data. Comply with via with technical points dropped at our consideration by prospects. You may be the voice of the shopper when you observe down and decide the basis reason for points, whereas additionally appropriately logging any points that want the eye of our Improvement Workforce. Some evenings and weekends could also be required.

Job Duties

• Develop into an issue knowledgeable inside our instruments and platforms to finest serve our prospects

• Reply to inbound buyer inquiries, points and requests by way of e-mail, cellphone, and on-line chat with empathy and understanding.

• Comply with via with technical points dropped at our consideration by prospects by being the voice of the shopper

• Examine and decide the basis reason for technical points

• Obtain KPIs as assigned 

• Accurately log and doc any points that want the eye of our Improvement Workforce

• Different duties as assigned

Primary Necessities

• 2+ years of customer support expertise

• Confirmed means to speak (spoken and written) successfully with an unlimited number of prospects

• Demonstrated downside fixing abilities, means to assume in your toes, and take initiative

• Display a way of urgency and possession pondering

• Display robust organizational, time administration and prioritization abilities

Desired {Qualifications}

• Earlier expertise within the expertise business, desired

• Technical aptitude and a capability to be taught new applied sciences

• An intrinsic want/need to assist folks

• Capable of talk with prospects in Spanish, a plus

• A love of sports activities is a plus!

Hybrid: This place has been designated as hybrid, typically contributing from the workplace a minimal of three days per week.

NBCUniversal’s coverage is to offer equal employment alternatives to all candidates and staff with out regard to race, coloration, faith, creed, gender, gender id or expression, age, nationwide origin or ancestry, citizenship, incapacity, sexual orientation, marital standing, being pregnant, veteran standing, membership within the uniformed providers, genetic info, or every other foundation protected by relevant legislation. NBCUniversal will contemplate for employment certified candidates with felony histories in a way in step with related authorized necessities, together with the Metropolis of Los Angeles Honest Probability Initiative For Hiring Ordinance, the place relevant.

In case you are a certified particular person with a incapacity or a disabled veteran, you may have the best to request an affordable lodging in case you are unable or restricted in your means to make use of or entry nbcunicareers.com because of your incapacity. You may request affordable lodging by emailing [email protected].