Customer Competence Center Specialist (Customer Service)

Req ID 78270  Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

Job Description

About the Team:

The CCC team is a relatively new structure in the ZF organization, which aims to provide full and professional support to the aftermarket customer from the Polish, Nordic and Baltic regions. We are looking for open-minded people, independent in acquiring knowledge, with experience in customer service and order management. In return, we offer a friendly working atmosphere based on the work-life balance policy. We do not have fruit Thursdays, snacks are available every day 🙂

What you can look forward to as Customer Competence Center Specialist (Customer Service):

• Central point of contact for all Aftermarket customers (subregional/Country level) in all commercial matters out of Customer Competence Center;
• Administrate, maintain and monitor execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms etc.); administrate customer contracts and agreements;
• Manage customer orders (order processing; clarify order gap and support for release/shipment; issuing invoices, order acknowledgments);
• Manage Customer Claims (raise correction document e.g., Credit not/debit note);
• Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, availability. Proactively identify customer needs, offering new products and alternatives; sales & analysis reporting.

Your Profile as Customer Competence Center Specialist (Customer Service):

• Bachelor’s degree in economics, business administration or similar;
• 1-3 years of experience working in customer service, sales support, sales administration etc.;
• Automotive/technical business experience good to have;
• Good knowledge of MS Office (especially Excel), knowledge of CRM, Power BI and Sales Force would be an advantage;
• Experience in SAP system (must have)
• Fluent Polish and advanced English skills; additional languages would be beneficial (German, Russian, Nordic, Baltic languages);
• Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team;
• Excellent organizational and time management under high time pressure; adaptability and proactive attitude;
• Experience in remote/hybrid working in a matrix organization.

Why you should choose ZF in Warszawa:

• An employment contract in a stable, global company;
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
• Hybrid system work and flexible working hours;
• Possibility of participation in private medical care (including dental care) and life insurance;
• Cafeteria system/Sport Card;
• Global Referral Program;
• Very good working atmosphere; working in an international team, interesting projects and tasks;

Be part of our ZF team as Customer Competence Center Specialist (Customer Service) and apply now!

Contact

Izabela Mazurkiewicz – Biçen

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