Customer Education Technical Specialist in United Kingdom

SS&C Technologies

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.

Job Description

SS&C Blue Prism

SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind – to improve experiences for people. By connecting people and digital workers you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.

Exceed customer expectations, stay competitive, accelerate growth.

Responsibilities:

  • Develop and maintain the training environments infrastructure, ensuring optimal performance, stability, and security for all users.

  • Build training and demo environments and provision them to learners/analysts and act as the first level support in case of any issues

  • Integrate Learning Tools Interoperability (LTI) connections with between the LMS and other hosting providers and ensure seamless communication between systems.

  • Provide technical support for the LMS, addressing user concerns and troubleshooting issues in a timely manner.

  • Establish efficient reporting mechanisms and ensure accurate data extraction from multiple data sources, including LMS, PearsonVue and other tools.

  • Implement data push processes to transfer relevant information to the company’s data lake for analysis and insights.

  • Lead and participate in automation projects to enhance operational efficiency, including the development of custom scripts, tools, and integrations.

  • Collaborate with cross-functional teams, including product, customer success, and engineering, to ensure seamless end-user experience and alignment with company objectives.

  • Continuously monitor the performance and usage of the LMS and other learning and documentation tools, identifying opportunities for improvement and implementing best practices.

  • Stay up to date with the latest trends and developments in customer education, documentation, LMS solutions, and learning technologies, recommending improvements and enhancements as necessary.

  • Serve as the technical expert on the customer training and documentation team, providing guidance and expertise on all aspects of the environments.

  • Develop custom applications, extensions, and plugins for the LMS, tailoring the platform to meet unique customer needs and enhancing the experience.

  • Collaborate with the content and documentation development team to optimize the delivery of multimedia and interactive learning materials, ensuring compatibility across various devices, platforms, and standards.

  • Implement and maintain Learning Tools Interoperability (LTI) connections and Single Sign-On (SSO) solutions for seamless and secure access to the LMS and other tools.

  • Develop and maintain API connections between the Atlassian Confluence, MadCap Flare, LMS and other relevant systems, such as CRM, HRIS, or ERP platforms, to streamline data flow and support efficient processes.

  • Manage and optimize the content delivery network (CDN) to ensure fast and reliable access to materials for customers worldwide.

  • Serve as the eLearning and documentation standards expert on the ensuring that all materials and platforms comply with industry best practices and technical standards, such as SCORM, xAPI, AICC, and cmi5.

  • Design, develop, and maintain websites and documentation, ensuring that content is clear, accurate, and up to date.

  • Implement and maintain accessibility and compliance standards (e.g., WCAG, GDPR, etc.) across the knowledge ecosystem, ensuring that all users have equal access to learning resources.

Requirements:

  • Bachelor’s degree in computer science, Information Technology, or a related field.

  • 3+ years of experience in managing LMS solutions, customer education, technical documentation, or a similar role.

  • Strong understanding of LTI standards and experience integrating LMS with external tools.

  • In-depth knowledge of eLearning standards, such as SCORM, xAPI, AICC, and cmi5.

  • Knowledge of technical documentation tools and platforms

  • Proficient in web development languages and frameworks, such as HTML, CSS, JavaScript, and PHP.

  • Experience with API integration and management.

  • Strong understanding of accessibility and compliance standards.

  • Experience with website design and development, preferably in the context of customer education and documentation.

  • Proven experience with infrastructure management, including cloud-based environments and virtual machines.

  • Familiarity with data management, reporting, and analytics tools such as PowerBI, Tableau, or similar.

  • Experience in automation development, with proficiency in scripting languages such as Python, JavaScript, or Ruby.

  • Familiarity with content delivery networks (CDN) and their optimization.

  • Excellent problem-solving, troubleshooting, and analytical skills.

  • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

  • Ability to manage multiple tasks and projects simultaneously, prioritizing effectively to meet deadlines.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.


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