Customer Engagement Program Manager (Global Customer Operations Team)

Hello there!

We’re Semrush, a world IT firm growing our personal product – a platform for digital entrepreneurs. New stars are born right here, so don’t miss your likelihood.

That is our position Buyer Engagement Program Supervisor for many who are purpose and success-oriented.

Duties within the position

• Optimize our buyer engagement outreach to develop a best-in-class method rising our present day conversion charges.
• Handle the supply of buyer engagement tasks and work-streams to drive engagement and cut back administrative duties.
• Present hands-on management and venture administration to make sure venture deadlines are met and key deliverables are constantly correct
• Collaborate with cross-functional groups, together with each purposeful and technical freelancers, to facilitate necessities gathering and dash periods.
• Develop and execute program work streams together with communication and coaching plans for buyer engagement initiatives.
• Determine and mitigate dangers related to change, and measure the success of change initiatives.
• Create actionable deliverables to drive the profitable adoption of buyer engagement initiatives, together with content material supply to drive engagement, buyer demos, product adoption and enhance retention.
• Collaborate intently with venture groups and stakeholders to determine and tackle potential limitations to buyer engagement implementation and adoption.
• Conduct impression assessments and stakeholder analyses to grasp the change impression and determine change champions.
• Collaborate with each purposeful and technical freelancers to create motion plans that guarantee profitable implementation, driving buyer engagement, product adoption, and buyer retention.
• Thrive in extremely advanced environments with quickly altering priorities whereas successfully influencing stakeholders.

Who we’re on the lookout for

• Excellent interpersonal and affect abilities
• Demonstrated capability in analytics, problem-solving, and training, with a data-driven method to challenges
• Glorious verbal and written communication abilities
• Glorious organizational abilities and a focus to element
• Glorious time administration abilities with a confirmed capability to fulfill deadlines
• Sturdy analytical and problem-solving abilities
• Sturdy supervisory and management abilities together with previous expertise with short-term freelance sources
• Skill to prioritize duties and to delegate them when acceptable
• Skill to perform effectively in a high-paced and at instances annoying setting
• Proficient with Google Suite or associated software program

They are saying there aren’t any excellent candidates, however that may effectively be you, if

• Ardour for digital advertising.
• You share our frequent values: Belief, as a result of we desire to talk up and be our true selves; Sense of Possession, as a result of it’s not value losing time on one thing you don’t consider in; and enthusiasm for Fixed Modifications, as a result of we’re at all times trying to make issues higher.

We are going to attempt to create all the appropriate situations so that you can work and relaxation comfortably

• Work format Alternative: It’s as much as you to resolve what work format works finest for you. You may #wfo, #wfh, or combine each.
• Versatile working day begin.
• Breakfast, snacks, and occasional on the workplace.
• Company occasions.
• Limitless PTO.
• Passion profit.
• Coaching, programs, conferences.
• Presents for workers.

Lastly, a bit of extra about our firm

We’ve been growing our product for 15 years and have been awarded G2’s High 100 Software program Merchandise, World and US Search Awards 2021, Nice Place to Work Certification, Deloitte Expertise Quick 500 and plenty of extra. In March 2021 Semrush went public and began buying and selling on the NYSE with the SEMR ticker.

10,000,000+ customers in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 individuals world wide are engaged on its improvement. The Semrush crew is continually rising.

Semrush is an equal alternative employer. We have fun variety and are dedicated to creating an inclusive setting for all staff. We don’t discriminate based mostly upon race, faith, creed, coloration, nationwide origin, intercourse, being pregnant, sexual orientation, gender id, gender expression, age, ancestry, bodily or psychological incapacity, or medical situation together with medical traits, genetic id, marital standing, army service, or every other classification protected by relevant native, state or federal legal guidelines. All employment choices are based mostly on enterprise wants, job necessities, benefit, and particular person {qualifications}.

At Semrush, we take a critical and complete method to hiring new individuals. We welcome those that are professionals of their subject and keen about their work to affix our crew.

A “five-minute interview” or “get a job in three clicks” method just isn’t the best way we work.

Through the interview, we ask candidates to speak about themselves and their background intimately. We attempt to uncover crucial points about the best way somebody works and their character earlier than a job supply is made.

Versatile method for an interview format

We’re versatile and open for each on-line interviews and private conferences on the places of work. Select the choice that’s most fitted for you!

To ensure that the net conferences to be productive, we propose following these tricks to be sure you are arrange effectively:

• Be part of the interview from a laptop computer or desktop laptop (not a smartphone). It’s possible you’ll must print one thing or current your display through the interview.
• Please flip in your digicam. Visible communication is particularly necessary for us.
• Select a quiet place to speak. Attending an interview from the road just isn’t a good suggestion.
• Preserve your telephone at hand in case there are technical points that imply we’ve to proceed the interview by direct name.

Good luck!

Buyer Success

The Buyer Success (CS) crew at Semrush is there to point out the true worth of our merchandise to the shoppers. It’s known as “success” for a purpose. We wished to emphasise each crew member’s goal: to make sure that our shoppers profit probably the most from Semrush companies and that the product helps them in reaching their targets.

Every day duties of those colleagues embrace responding to сlient questions (through e-mail, telephone, and on-line chat), conducting webinars, and product shows. As well as, they gather suggestions and share it with the groups. This fashion, we will make certain we launch our platform updates promptly and effectively.

The division consists of a number of groups. The CSM crew works nearer with our premium prospects to ship service with a personalised method. The QA crew makes positive that colleagues present the appropriate info on the proper time to Semrush customers. The CS Operations & Initiatives crew is concentrated on innovation and ensuring that our prospects like the best way we ship our technique. We take buyer care severely!

Our СS groups work globally and supply assist in several time zones and in additional than 8 totally different languages.

Read Full Description