Customer Engineer in NEW ZEALAND NTH IS VIRTUAL, New Zealand

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

You will be responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.

Key Areas of Responsibilities:

• Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)

• Performs minor maintenance, repairs and component replacement at the module level

• Assists in site preparation including cable installation, staging and standard testing of equipment

• Maintains parts inventory and related records

• Provides status reports throughout a service

• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site

• Responsible for ownership of customer issues until resolution according to SLA agreements

Develops and applies knowledge of:

• Security procedures

• Service level agreement requirements

• Escalation procedures

• Tools and processes for completing machine repairs

• Organize and plan time effectively

• Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager

Qualifications:

• High School Diploma or Equivalent

• Formal vocational or technical certification

• Associate’s Degree preferred

• CompTIA, A+/N+ Certification preferred

• New Zealand driver’s license

• Ability to work in shifts

• Experience Required: 0-1 years of related experience

• New Zealand permanent residency or citizenship required for this position.

• Preferably living within North Island Area

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.