Customer Experience Agent (Customer Service) – Full Time – On-Site Position in Davenport, Iowa

Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Davenport, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.

This position is targeted to start March 10, 2025.

Position Description:

As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.

Training/Staffing Hours:

• Training hours for this position are Monday-Friday, 8:30 a.m.-5:00 p.m. for the first 20 weeks.
• Following training, employees work an assigned schedule. Shifts include varied start times during the following timeframes: Monday-Friday 7:00am-9:00pm and Saturday 7:00am-5:00pm.
• Working hours including break and lunch times will be assigned based on business needs.
• At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases which allows you to learn the material, apply it and collaborate with other employees.
• Our employees work an assigned schedule that often includes a weekend day.
• This position is subject to mandatory overtime and on-call rotation to serve our customer needs.
• Holiday schedules are assigned based on seniority.
• It is important to know, as a utility that provides an essential service, our customers depend on us. Our customer experience center is staffed 24/7 and attendance is extremely important. During storm events you may be required to work up to 12 hours.

Incentives:

• Generous pay
• Comprehensive benefits plan
• State of the art training area
• Retirement savings plan (401k)
• On-going career development
• Education reimbursement
• Environmentally focused
• A completed high school diploma, GED or high school equivalency diploma, is required.
• MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen.
• Additionally, MidAmerican Energy Company is a drug-free workplace and employees are subject to random drug screens.
• A minimum of 12 months of customer service or service industry related experience with proven customer service skills.
• Accurate keyboarding skills required.
• Basic proficiency with Microsoft Outlook.
• Effective oral, listening and written communication skills.
• Effective interpersonal skills.
• Effective analytical skills to handle escalated customer situations; recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action.
• Ability to remain seated in workstation for extended periods.
• Ability to be flexible for 1st and 2nd shifts, weekend and holiday schedules in a 24/7 environment.
• Effective problem-solving and decision-making skills.
• High degree of accuracy, attention to detail and follow-through.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Please submit a resume with application.
• Employees must be able to perform the essential functions of the position, with or without an accommodation.
• We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

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