Customer Experience Associate – Lewis Main Store/Customer Service

14-Dec-2024

Career Area

Retail Operations

Job Code

5100PB1-03 Customer Experience Associate

Job Description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Number of Positions Remaining

1

Vacancy Number

H-013313-2024

Additional Qualifications/Requirements

POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, VACATION AND SICK LEAVE ACCRUAL.MUST BE ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER, AND EXCELLENT COMMUNICATION SKILLS.

MUST BE 21 YRS OLD TO SELL ALCOHOL AND TOBACCO. PROCESSES/HANDLES BOPIS, REFUNDS, WESTERN UNION, LAYAWAY AND PROMOTES MILITARY STAR CARD.

THIS POSITION IS LOCATED AT LEWIS MAIN STORE CUSTOMER SERVICE.

Job Title

Customer Experience Associate – Lewis Main Store/Customer Service

Employment Category

Regular Part Time

Grade

1

Job Tier

0

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

JBLM-LEW MAIN STORE

Salary Minimum

$16.28

Salary Maximum

$22.13

Exchange Location

United States – Washington – Joint Base Lewis/McChord (JBLM)

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.

Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

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