Customer Experience Insights Manager (CX Metrics Team, Group Customer Experience) – (2400017W)
The Opportunity
Do you enjoy the challenge of creating clarity within a complex world of quantitative and qualitative data?
As an experience insights manager, you will work on researching the customer and colleague experience to gain actionable insights that improve their experience.
You have a deep interest in both qualitative and quantitative research and you are able to think in customer journeys. You understand how different types of data and research methodologies can contribute to painting a wholistic picture of how the customer experiences their journey. You are detail oriented and forward thinking, with the tenacity and energy to solve complex challenges under demanding time constraints. You’re able to create simple and actionable insights out of a wide range of data sets.
Join a passionate, multi talented research design team, within a highly collaborative and supportive environment to create in depth end to end financial journeys for personal and business banking customers. The team has been acknowledged as Asia’s Top Design Practice at the Singapore Design Awards and has amassed multiple SG Good Design Mark awards since 2014. This is a high impact and internally visible role that will positively influence customer experience with the OCBC Bank Group.
What you’ll be doing
You’ll succeed because
: Singapore
: Experience Design
: Experience Design
: Permanent
: Full-time
: 28-Aug-2024, 9:33:52 AM
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