Customer Experience Partner- Ocean

Job title:

Customer Experience Partner- Ocean

Company

Maersk

Job description

Has responsibility for handling daily Customer Service tasks and
interacts with both internal stakeholders as well as External
Clients/Shippers. May support peers with technical or process related
challenges during process execution.Customer Experience Partner – OceanMississauga, ONWe OfferMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.Key Responsibilities– Receive and respond to customer contacts within specified guidelines (phone, email, reporting tools, Salesforce).

• Research and respond to product, service, and problem-resolution inquiries within specified guidelines.
• Solicit and book export cargo via phone, e-booking, EDI. Ensure accurate processing of customer booking information (Rate/contract information, Hazardous cargo details, booking coordination & facilitation, correct routing, notifying customers of cargo receipt cut-offs and other requirements).
• Ensure accurate processing of customer cargo information: Monitor the coordination of Government holds, releases and customer notifications, longstanding cargo and coordinate US Customs General Order Seizure or Abandonment procedures and ensure appropriate deadlines are met to avoid Government

agency penalties.

• Coordinate guarantees for demurrage between customers and appropriate business units.
• Coordinate and facilitate overweight cargo handling, Diversions, and Detention in Transit for customers as required.
• Tracking, tracing, troubleshooting, and late-gate coordination.

Maintain customer records by updating account information in
internal systems.

• Monitor and facilitate Bill of Lading changes & amendments for customers as required. Ensure changes are properly and accurately relayed to customers and/or others such as Dispatch, port facilities, and Finance.
• Ensure all data is accurately entered into appropriate systems in a timely manner. Record reasons for changes and/or amendments in appropriate systems.
• Ensure changes are properly and accurately relayed to customers and/or others such as Dispatch, port facilities, etc.
• Comply with all Federal, State, and Local legal requirements.
• Maintain technical and professional proficiency.
• Attend required training as specified for job and certification. Attend meetings as required.
• Market e-channels to customers to promote Maersk.com use.
• Serve as a liaison between customers and dispatch, port facilities, RLMs, freight cashiers, and others.
• Supports company commitment to ISO 9001, 14001, and OHSAS 18001 certification.

We are looking for– College degree or equivalent is required.– Working experience of at least 2 years in the industry.
– Logistics, Call center experience.– Ocean experience (preferred)
– Excellent interpersonal, problem-solving, analytical, and communication skills (verbal, written, and presentation).
– Ability to build good working relationships (internal and external) – Team player with proven ability to work under pressure.
– Customer and Result oriented, Proactiveness, Sense of urgency.
– Initiative Identifying what needs to be done and doing it before being asked or before the situation warrants it.
– Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently.
to meet deadlines and high-level goals.
– Being able to work with internal and external (vendors) stakeholders.
– Working knowledge of MS Office products, specifically Word, Excel, and Outlook. Salesforce (preferred).Company BenefitsMedicalDentalVisionRRSPEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!Pay Range: $60,000-$65,000* CAD*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Notice to applicants applying to positions in CanadaYou must be legally authorized to work in Canada.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .Customer Experience Partner- Ocean

Expected salary

$60000 – 65000 per year

Location

Mississauga, ON

Job date

Wed, 15 Jan 2025 02:39:35 GMT

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