Customer Experience Specialist – Digital (Part Time)

About Us

Dedicated to creating a distinction, InDebted was based to vary the world of shopper debt restoration for good. We’re disrupting a damaged trade and creating a greater manner for companies to get well debt – the place the shopper comes first.

We’re a world, digital-first, and customer-obsessed staff of over 200 folks, dwelling and dealing throughout 5 key nations.

And we’ve additionally just lately been named the AFR BOSS Finest Place to Work! By specializing in the happiness and well-being of our folks, we’ve created a really versatile, purpose-driven, and interesting office. We’re all right here with one shared imaginative and prescient – to take away boundaries to monetary freedom for all folks.

Abstract Description:
As a Buyer Expertise Specialist you’ll ship an unmatched expertise to prospects who’re taking a primary step on their path to monetary health by resolving overdue accounts.

Should you thrive in a fast-paced atmosphere, see challenges as alternatives to innovate, are motivated by the prospect to assist change the world of debt restoration for good, and delight within the development and success of your staff and the adulation of your prospects, then that is the right match for you.

This position is 5 days every week, 4 working hours per day. You’ll be able to work remotely wherever inside Quebec.

Duties and Duties:
Make the most of glorious written and verbal communication expertise to work together clearly and concisely with prospects with the purpose of offering a world-class Buyer Expertise expertise.

This position will work together with prospects by inbound digital channels together with stay chat, e-mail, and SMS and inbound voice channels in each English and French

Analyze prospects’ considerations to know why they’re reaching out to us. Be capable of acknowledge prospects’ considerations, make clear the problem, decide the reason for the issue, choose and clarify the most effective resolution and, if obligatory, comply with up to make sure decision.

Advocate potential course of or know-how enhancements to inner InDebted groups primarily based on day by day interactions with prospects,

Meet and exceed scorecard targets; and

Adjust to relevant legal guidelines, rules, insurance policies, and procedures.

Should Have:
Positioned in Quebec, Canada

Fluent in each English and French

Self-motivated and resourceful – You must possess important considering and downside fixing expertise to offer the very best degree of service to prospects,

Extremely reliable and versatile.

A excessive degree of proficiency with using web-based instruments to work together with prospects and doc steps taken,

Skill to efficiently multitask and work together with as much as 5 completely different prospects concurrently by varied digital channels

Good to have:
Expertise working over the telephone with prospects, ideally within the debt assortment house

Familiarity with debt assortment rules in Canada; and

Publicity to a excessive development startup atmosphere

What Does Success Look Like within the First 90 Days:
Handed our hands-on onboarding and coaching program with flying colours

Participated in our Beginner week program, assembly the remainder of your new staff and the corporate that’s serving to to vary the world of debt restoration for good

Helped hundreds of consumers on their debt free journey, utilizing your deep understanding of our product and their scenario to assist attain the most effective consequence

Wow’d a buyer to earn your first (of many) 5* Google Evaluations, dwelling our inherently buyer obsessed worth

Recognized a course of that we will enhance, dwelling our bias for motion worth

Helped out a team-mate on one thing difficult, dwelling our we earlier than me worth

Shared a ability or tip with the staff to assist everybody enhance, dwelling our gasoline the rocket, benefit from the journey worth

Collaborated with our sidekicks (a.okay.a. different departments) to make sure a seamless buyer expertise.

Usually achieved 90+ on our high quality scorecards, demonstrating the way you simply you may assist prospects on their debt free journey and comply with rules along with your eyes closed

Our Advantages

At InDebted, you get much more than only a extremely rewarding and thrilling profession. We additionally supply:

Totally distributed groups – as a world enterprise, we provide the power to work from wherever, so long as there are ample enterprise hours overlap along with your core staff

Versatile Paid Depart – we provide a trust-based depart mannequin that allows folks to take the correct amount of depart they want in an effort to be their finest at work and residential

Uprise – to help the psychological well being and wellbeing of all our staff we provide a digital wellbeing and training service that may be accessed worldwide.

Distant work set-up – As soon as-off cost of $AUD750 or equal that will help you create a working atmosphere that helps your success and productiveness.

At InDebted, we respect and have fun the distinctive attributes, traits, and views that make every one who they’re. We additionally imagine that bringing numerous people collectively permits us to construct higher merchandise and a greater general firm. InDebted is an Equal Alternative Employer.

Indebted can be a proud 2022 Circle Again Initiative International Employer and we decide to responding to each applicant.