Customer Growth Associate, Google Customer Solutions, Early Careers (English, Dutch)

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
• Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred qualifications:

• Certification in Google Ads.
• Experience with Ads and online advertising.
• Experience with managing a portfolio, or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
• Ability to think strategically, with interest in sales and technology with a passion for helping businesses grow online.
• Excellent communication and problem-solving skills.

About the Job

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google’s latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users.

The Scaled team is a Sales team designed to grow small-sized companies in the Netherlands with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google.

In this role, you will establish relationships by conducting regular phone consultations and business pitches with a large portfolio of clients. You will operate in a fluid environment, reaching for business growth and productivity goals. In addition, you will provide Google-calibre solutions, promoting, partnership management, and analysis to deliver successful business outcomes. You will uncover the business needs of Google’s key clients and achieve their marketing objectives, while driving incremental agreements through the industry leading advertising solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
• Manage large accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.
• Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
• Participate in continuous training throughout the program to develop professional and business skills.

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