Customer Happiness Specialist, Level 1

  • Contract
  • Anywhere
  • Posted 2 weeks ago


At MyFitnessPal, our imaginative and prescient is to be the worldwide catalyst for each “physique” to attain their wholesome. We consider health begins with what you eat. We offer the instruments and sources to achieve your health targets.

We’re in search of an skilled, customer-focused, self disciplined particular person to affix our rising Buyer Happiness Crew.

What you’ll be doing:

  • Handle tech help and different buyer considerations through electronic mail, social media posts, and app retailer opinions
  • Accumulate and talk person requests to assist form the way forward for MyFitnessPal
  • Escalate trending points to engineering and product groups to make sure technical points are promptly resolved
  • Present suggestions to friends and supervisors to advertise a constructive work tradition
  • Collaborate along with your staff to make sure staff targets are met each day
  • Dwell our core values in all you do:
    • Be Sort and Care
    • Dwell Good Well being
    • Be Information-Impressed
    • Champion Change
    • Depart it Higher than You Discovered It
    • Make It Occur

{Qualifications} to achieve success on this position:

  • 3+ years in customer support
  • The flexibility to kind 60+ phrases per minute
  • Glorious writing expertise
  • Normal Laptop/Pill/Smartphone Data
  • An especially versatile schedule together with weekend and night availability
  • The flexibility to be taught on the fly and adapt to vary
  • A team-oriented, peer-positive angle
  • Dedication to buyer satisfaction
  • Familiarity with one other language is a plus, however not required

Please take into account making use of even when you don’t meet 100% of the {qualifications}. Analysis exhibits you possibly can nonetheless be thought-about for a place when you meet among the necessities. At MyFitnessPal, we’re constructing a health product for everybody and consider our staff ought to mirror that. We encourage folks of various backgrounds, experiences, skills and views to use.

Thrilling Full-Time Worker Advantages, Perks and Tradition

Embrace the Freedom: Be a digital nomad, work from wherever we now have operations throughout the continental U.S. 

Workplace Vibes: In the event you want working in an workplace, we have you lined, our HQ is in vibrant Austin, TX.

Face-to-Face Connections: We worth private connections. Take pleasure in alternatives to satisfy and join along with your staff members in particular person to assist forge significant relationships that stretch past the digital realm. Groups meet as typically as wanted and all of MyFitnessPal gathers yearly.

Flexibility At Its Finest: Obtain the work-life steadiness you deserve. Take pleasure in a versatile time-off coverage and work by yourself phrases with our Accountable Time Off profit. 

Give Again: Use  your volunteer days off to help what issues most to you. Every full time teammate receives 2 days per calendar yr to offer again to their neighborhood by way of service.

Mentorship Program: Take management of your profession by way of our mentorship program the place, when you’d like, you can be matched with a teammate who can assist you scale your expertise and propel your development.

Household-Pleasant Assist: Embrace the journey with confidence and care. Take pleasure in our paid maternity and paternity depart, to supply time to steadiness household tasks along with your profession and take the time wanted to strengthen household relationships.  We perceive the complexities of beginning or increasing a household, which is why we offer best-in-class complete help for fertility-related issues. 

Wellness Comes First: Dwell Good Well being is considered one of our core values. Obtain a month-to-month Wellness Allowance, empowering you to focus in your bodily and psychological well-being by selecting from a variety of wellness initiatives, together with devoted psychological well being days.

Have fun Greatness: Your onerous work deserves recognition! Our reward and recognition platform empowers friends to acknowledge and reward one another for the distinctive contributions they make. 

Elevate Your Well being & Health: Get entry to MyFitnessPal Premium, permitting you to take your health, well being and wellness journey to new heights.

Unlock Your Potential: Entry our digital studying and growth library, and take part in coaching alternatives  to constantly develop and improve your expertise. 

Championing Inclusion: Our devoted DEI Committee actively fosters a various and inclusive office by setting actionable targets and evaluating progress throughout the group.

Healthcare Issues: Your well-being is our precedence. Reap the benefits of our aggressive medical, dental, and imaginative and prescient advantages that cater to your holistic healthcare wants. Really feel safe and supported in your wellness journey.

Safe Your Future: Profit from our retirement financial savings program, supplying you with peace of thoughts in your monetary targets. Attain them sooner with MyFitnessPal’s aggressive employer match.


At MyFitnessPal, our mission is to allow folks to make wholesome decisions. And it would not be potential with out our staff. We have fun the distinctive POV that every particular person brings to the desk and consider in a collaborative and inclusive setting. As an equal alternative employer, we prohibit any illegal discrimination on the premise of race, faith, army or veteran standing, intercourse, gender, marital standing, gender identification or expression, sexual orientation, nationwide origin, age, or incapacity. These are our guiding ideologies and apply throughout all facets of employment.


MyFitnessPal participates in E-Confirm. 

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