Customer Logistics Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

That’s what makes us Roche.

• 12 – month contract position**

You will be an integral part of the Logistics & Supply Chain team at Hoffmann-La Roche, and as the Customer Logistics Partner you will be responsible for the supply of Commercial and Promotional Order Management and Investigational Medicinal Product supply. As a team member you will provide superior customer service to internal (Product & Customer Strategy) and external (First-Economic) customers as well as clinical study teams. 

The Opportunity:

• You will Interact with internal and external customers/suppliers to provide and receive information required including analyzing issues, responding to inquiries and coordinating efforts for issue resolution.
• You will support distribution resource planning to manage inventory at 3PL’s and control product waste/write-offs and communicate with internal and external stakeholders. That will include stock transfers, stock allocation reviews, inventory management for Canadian Pharmaceutical Distribution network (CPDN) and retro-billing programs and inventory monitoring of the clinical cage.
• You will enter/manage all order-related transactions with accuracy with efficiency, to provide superior service to internal/external customers and clinical study teams.
• You will manage system and process changes to meet business needs while ensuring no patient impact including customer orders (EDI/Manual), free goods, patient programs, clinical transfers, returns, credits, bill-backs/rebates, product complaint orders, creation/maintenance of new promotional items, reprint acquisitions, clinical drug receipts and site shipments, clinical study label approvals, coordination of relabeling (co-packer, commercial product to clinical cage, shelf-life extensions)
• You will Identify process improvements to streamline existing activities, including business case presentation, documentation of process changes, cross-training to ensure business continuity as well as generating and analyzing reports to minimize business and patient impact
• You will track metrics related to Order to Cash (O2C) cycle and clinical distribution, maintain documentation and provide accompanying training to ensure no patient impact and business continuity
• You will support internal/external audits through compilation of data as required

Who you are 

• You will have a Bachelor’s Degree in is a minimum requirement (Preference in Logistics/Supply Chain) with 3 or more years’ work experience in Logistics/Supply Chain in the pharmaceutical, biotechnology or related industries.
• You have an ability to develop and maintain internal and external relationships along with strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
• You will bring excellent analytics skills, and the ability to translate sales statistics into potential solutions
• You will have exceptional time management skills, agile mindset and proven ability to streamline processes
• You will be a self-motivated team player – able to be proactive and work with minimal supervision
• Relocation benefits not eligible for this position**

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche’s truly innovative culture.

As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and / or adaptation measures regarding this vaccination requirement.

Roche is an Equal Opportunity Employer.

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