Customer Manager in Mexico City, Mexico

At a glance

Position:Customer Manager

Primary Location:Mexico City (MEX), Ciudad de Mexico, Mexico

Schedule:Full time

Date Posted:12/12/2024

Job Number:R2057456

Position Type:Regular

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple – to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow Consumer Solutions has an opportunity asCustomer Manager,located inMexico City (MEX)

About you and this role – What you would do in this role

You will be responsible for managing existing and new customers relationships, selling Dow products and solutions while identifying new opportunities for unmet customers’ needs. Focused on the growth of market share participation and capture of new opportunities for the products within the business portfolio.

The incumbent must have outstanding selling and negotiation skills in order to manage new or existing distribution relationships, knowledge of the key participants of the market share and be able to identify industry opportunities and customer needs resulting in sales and profitability of the business. Be able to energize, motivate towards sales results.

Responsibilities:

• Uses account planning tools, margin management tools, and electronic technology to develop and share account plans with appropriate stakeholders.

• Defines annual, value-creating goals consistent with long term business strategy.

• Develops and builds relationships with internal and external customers and influencers.

• Produces appropriate sales forecasts and can capitalize on/ compensate for market changes.

• Recognizes, anticipates, and solves customer problems resulting in business opportunities and revenue growth.

• Demonstrates Sales excellence.

• Achieves sales goals and objectives in assigned territory as derived by business strategies and marketing plans.

• Possesses a thorough knowledge of assigned Dow products and targeted applications.

• Understands and proactively analyzes customer’s product and service needs, industry, and business.

• Dow solution selling can include selling to direct, indirect (distributors), and internal clients of varying sizes and needs.

• Collaborates with other function(s) stakeholders to deliver improving CX result.

• Solid knowledge and discipline on commercial tools as CRM, DSR, CMT, Smart Price and others.

• Strong operational discipline.

Qualifications:

• Bachelor’s Degree in Engineering and Business administration or related fields.

• Relevant experience dealing with customer relationship and business discipline scenarios.

• Willingness to travel domestically and internationally.

• Languages proficiency: English (Advanced)

• Experience handling, managing and developing complex customers.

• Solid Business Acumen.

• Solid interpersonal skills.

• Solid networking skills.

• Teamwork and collaboration skills.

Preferred Skills:

• Customer Sales

• Customer Relationship Building

• Task Coordination

• Business Development

• Analytical Thinking

• Negotiation

• Commercial Acumen

To apply:

• Sign in or create your account.

• Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need…when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

• Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping, cinema tickets, gym memberships and more.

• Additionally, some of our locations might offer:

• Transportation allowance (availability varies depending on location)

• Meal subsidiaries/vouchers (availability varies depending on location)

• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available onwww.dow.com.