Customer Marketing Manager – Organized Customer

Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

About this Marketing Position

The Marketing organization influences decisions by establishing and communicating our full product value proposition across the full value chain, from payers, to health systems, to prescribers, to patients. Marketers are masterful storytellers – accountable to inform positioning using an insight-driven marketing strategy, deliver simple compelling customer-led content creation, and design outstanding integrated customer experiences in partnership with networked partners (e.g., Customer Engagement and Genentech Business Operations). Marketers strategically use resources and their network to drive patient outcomes for today’s innovations, and fuel tomorrow’s breakthroughs.

This Customer Marketer – Organized Customer position is integral to successfully delivering the NeuroImmunology Marketing Vision during an intensely competitive period in the Multiple Sclerosis space. This individual will report to the Organized Customer Marketing Lead and partner across our Commercial, Medical, and Access & External Affairs teams to advance our Organized Customer strategies and execution during a critical time in our products’ lifecycles. In addition to working closely with the NI Marketing and Partner teams, this individual will have the opportunity to exchange best practices and learnings across the Genentech marketing organization to advance our progress on portfolio priorities.

Key Job Responsibilities

Strategy

• Supports the development and execution of the customer strategy and the end-to-end integrated customer experience
• Supports tailored and actionable omnichannel customer engagement, leveraging appropriate customer insights including customer journeys, personas, market/competitor insights and other data needed, collaborating closely with the Sr. Customer Marketers and the OC Customer Marketing Lead

Content

• Self-authors derivative tactics for marketing campaigns, with a greater emphasis on derivative variants and incorporates edits and adjustments from compliance/regulatory partners
• Supports customer marketing strategies and activities including but not limited to monitoring timelines, content planning calendars, and content handoffs
• Engages with media agencies, monitors go-lives/trafficking, and participates in customer-specific tactical planning

Execution

• Performs a wide range of tactical activities to support seamless, well-integrated marketing campaigns that include tailored omnichannel engagement plans across multiple marketing platforms and channels
• Partners with agencies and the Commercial Medical Regulatory & Legal (CMLR), to facilitate development, approval, and pull-through of compliant and effective promotional tactics
• Measures, refines, and adjusts campaign elements to optimize performance based on real-time data and brand objectives
• Supports cross-marketing, cross-functional, and field alignment for optimal deployment of content and campaigns
• Contributes to initiatives that have broader organizational impact across the Marketing Function and Genentech strategic priorities
• Establishes own work priorities and timelines, and exercises judgment in selecting methods for approaching new projects
• Pursues continuous professional development by mastering the latest capabilities and tools in content creation, execution, and analytics

People

• Works with other Sr. Customer Marketers, Customer Marketers, and Associate Customer Marketers to make decisions and act, in close alignment with the full product value proposition, customer positioning, and Squad priorities

Demonstrates Foundational Proficiency within the following Key Competencies

Customer Marketers are expected to consistently perform at the foundational level (foundational is defined as knowing the key components of a competency and applying it, sometimes with coaching support).

• Customer Understanding – I’m always learning about my customers, what they need, and the world they live in.
• Competitive Value Creation – I determine the relevant, competitive, and profitable value story we offer to customers.
• Strategy Development – I make smart choices about what efforts will help achieve customers’ goals and our goals.
• Integrated Campaign Development – I build compelling, motivating campaigns that get customers to take action.
• Content Development & Approval – I craft simple, meaningful stories in an efficient and fully compliant way.
• Execution Readiness – I rally the organization to plan, coordinate, and pull through the strategy together.
• Delivery & Optimization Across Channels – I make sure our story is reaching customers in a seamless, memorable experience.
• Measurement & Iteration – I evaluate everything we do, and adjust, stop, or start for continuous improvement.
• Project & Vendor Management – I manage projects, partners, and suppliers to drive on strategy, on time, on budget impact.

Minimum Candidate Qualifications & Experience

• Bachelor’s degree
• One year of marketing experience or an MBA
• 4 years minimum work experience, with 2 years of commercial experience (e.g., market access, marketing, sales or customer insights)

Additional Desired Candidate Qualifications & Experience

• Marketing experience in relevant industries
• Experience in executing marketing tactics that have strengthened market positioning and driven high-value customer and business outcomes

Location

• This position is based in South San Francisco, CA and offers a hybrid schedule working from the office ~three days per week.
• Relocation assistance is not available for this job posting

The expected salary range for this position based on the primary location in California is $128,700 – $238,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Roche Operating Principles

• Put Patients First: I always act as if patients I know are in the room and do what’s best for them
• Follow the science: I seek answers through experiments, data and debate, and act on facts
• Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part
• Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others
• Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures
• Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less
• Make impact now: I take accountability to do what’s right, deliver value fast, and don’t wait for certainty
• Think long term: I choose actions today that benefit future generations

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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