Customer Onboarding Strategist, Global Customer Solutions (English, Polish)

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in advertising, sales, marketing, consulting, or media.
• Experience meeting Business-to-Business sales goals.
• Experience in pitching comprehensive advertising solutions to customers.
• Ability to communicate in English and Polish fluently to support client relationship management in this region.

Preferred qualifications:

• Experience assessing and achieving client success via business techniques, including questioning, objection handling, and engaged selling.
• Experience working in the Polish market in order to support our clients in the region.
• Experience in new business sales and analysis.
• Experience in launching and managing paid digital advertising campaigns, in Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.

About the Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today’s dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As a Customer Onboarding Strategist, you will help set up these high-value customers for immediate success through a clearly defined onboarding process. You will educate new customers, help solve problems, drive strategy and ensure the adoption of our products. Throughout our customer life-cycles, we prioritize delivering a fantastic customer experience, and onboarding is the first process.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
• Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a standard.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify opportunities with clear recommendations to present to customers.
• Build a knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.

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