Customer Onboarding Strategist, Global Customer Solutions (French, English)

Minimum qualifications:

• Bachelor’s degree in Marketing, Advertising, or equivalent practical experience.
• 2 years of advertising, consultative sales, business development, online media environment, or marketing role.
• Experience meeting B2B business goals.
• Ability to communicate in French and English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience collaborating across different teams and managing stakeholders (internal and external facing).
• Experience in managing and customizing for a customer base.
• Ability to reach out to customers, and assisting them in adding value to their business.
• Ability to multi-task and manage multiple projects at a time while paying attention to detail.
• Ability to be proactive, independent, and lead, motivate, and work well with others.
• Excellent creative thinking and problem-solving skills.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage and develop trusted relationships with clients and help them achieve business goals.
• Contribute to the team performance by consistently delivering against quarterly business targets.
• Create and craft pitches to customers tailored to clients’ performance goals and work towards mutual business objectives.
• Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions, and promote Google products.
• Produce interpretable insights from data analysis, deliver data-driven strategic and tactical recommendations to customers.

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