Customer Onboarding Strategist, Global Customer Solutions (French)

Minimum qualifications:

• Bachelor’s degree in Marketing, Advertising, or equivalent practical
• experience.
• 2 years of experience in advertising, business development, online media environment, or marketing roles.
• Experience meeting Business-to-Business sales goals.
• Ability to communicate in French fluently to communicate with clients in this region.

Preferred qualifications:

• Experience managing and customizing experiences for a customer base.
• Experience collaborating with cross-functional international teams and managing stakeholders (internal and external facing).
• Experience managing sales, consulting customers, or agencies in the apps market and apps ecosystem.
• Ability to multi-task and to manage multiple projects at a time while paying strict attention to detail.
• Ability to take initiative, lead, motivate, and work well with others.
• Excellent problem-solving skills and ability to think strategically to develop business recommendations, action plans, as well as ideas on improving internal processes.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage and develop trusted relationships with clients, help them achieve business goals, and contribute to the team performance consistently delivering against quarterly business goals.
• Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business goals.
• Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions, and promote Google products.
• Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.
• Execute business strategies for specific markets and customers in collaboration with internal teams and communicate with customers proactively via phone and email.

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