Customer Onboarding Strategist, Google Customer Solutions (English, Korean)

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Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in advertising, sales, marketing, consulting, or media.
• Ability to communicate in English and Korean fluently, as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

• 2 years of experience in the TV or media industry.
• 2 years of experience working in a digital agency.
• Ability to reach out to customers with a passion for helping customers and adding value to their business.
• Excellent written and verbal communication skills.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Customer Onboarding Strategist, you will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google. You will work with a highly engaged team and bring creativity to grow and transform. The Customer Onboarding team operates like a start-up to enable creativity thought-leadership with a self-management team practice. In this role, you will work cross-functionally with acquisitions, product, program, and same-store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage new customer portfolios for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with Sales, Product, and Program teams to deliver customer handovers.
• Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
• Communicate with customers via phone, chat, and email to provide strategic advice to help advertisers get the best return on their investment by working with them in a consultative role.

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