Customer Relations Coordinator

Job title:

Customer Relations Coordinator

Company

Swansea University

Job description

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.About the RoleThis is a permanent role working 21 hours a week.This dynamic role focusses on Box Office and CRM management, sales and communications for a range of cultural, academic and commercial activities and events hosted at Taliesin Arts Centre, and for other on and off-campus projects.Duties include:

• Collating and uploading event data to the Box Office system and website.
• Facilitating and overseeing the online sales process and associated tasks.
• Producing reports for finance, programming and marketing functions, and visiting companies.
• Monitoring customer feedback and analysing survey results.
• Collaborating with the marketing team to develop and implement customer communications.

Full details included in the Job Description.Equality, Diversity & InclusionThe University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.Welsh Language SkillsThe Welsh language level required for this role is Level 1 – A little.The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.Additional InformationApplications for this role will take the format of a CV submission and cover letter.

Expected salary

Location

Taliesin, Ceredigion

Job date

Sun, 06 Jul 2025 06:33:02 GMT

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