Requisition ID: 206506
Employee Referral Program – Potential Reward: $1 000,00
We are committed to investing in our employees and helping you continue your career at Scotiabank.
Customer Relations Representative, Retail Lending – Dealer Finance Centre
Casual position based in Hamilton, ON
Contributes to the overall success of the Dealer Finance Centre by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures and policies.
The objective of the role is to handle a high volume of incoming administrative requests by servicing the intake and creation of custom programs as well as filing documents electronically for retail automotive indirect applications.
More specifically, your responsibilities include assisting clients with their concerns, responding to and effectively resolving their issues. You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with clients and other team members.
Is this role right for you? In this role, you will:
Performs all Customer Service activities according to established service standard and established targets:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge by:
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory 2 Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct by:
Provides Administrative Support and Contributes to DFC growth, profitability and productivity:
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Working Conditions
Work in a standard office-based environment; non-standard operating hours Monday-Saturday. Month-end driven with seasonality, overtime is required during these peak period.
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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