Customer Representative in Lenexa, Kansas

Description

Customer Support Specialist to assist our customers with service-related requests and provide basic account information and instructions for making payments and signing up for self-service options.

Responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

The selected candidate must have excellent written skills, including grammar, sentence structure, and the ability to formulate accurate and understandable instructions.

Required:

• High school diploma or GED plus two years inbound customer service experience and two years general office experience. An equivalent combination of education and experience may be considered in meeting the education and experience requirements for this position.

• Obtain a thorough understanding of rules, regulations, and other standards as they apply to customers.

• Superior verbal and written communication skills. Must have proven customer relations skills.

• Must have good business writing and listening skills.

• Proficient in using the Microsoft Office suite of applications, including Word, Excel, Outlook, and PowerPoint.

• Previous knowledge with online Customer Information Systems (CIS). Knowledge of Customer Relationship Management Systems (CRM) a plus.

• Must be detail oriented and maintain a high level of accuracy.

• Able to perform basic math skills.

• Excellent problem-solving ability.

• Ability to acquire general knowledge of water utilities.

• Possess good work habits and continuously meet attendance expectations.

• Understands the need for and readily accepts continuous performance feedback.

• Availability to work overtime as required during emergency situations.

Preferred:

• Some college credit with emphasis in business.

• Experience with the creation and adherence of quality standards and guidelines.

• Participation in the roll out of new systems, including performing user acceptance testing.

Pay and Benefits

The pay range for this position is $20.00 – $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.