Customer Resolution & Info Manager

Job title:

Customer Resolution & Info Manager

Company

Sanctuary Personnel

Job description

Sanctuary Personnel are looking for a Customer Resolution & info Mangaer to work for Wirral Council.This is a full-time locum role paying £23.66 – £29.59 per hour.Key Responsibilites:

• Manage and oversee the effective and timely delivery of responses to all complaints, SAR, FOI, Section 29 Police Requests for disclosure and representations made to Children’s Services.
• Undertake analysis of subject access requests to ensure compliance with Data Protection Act 2018 and GDPR prior to escalation to Information Commissioner’s Office (ICO).
• Responsible for ensuring that the Council meets statutory timescales in relation to responding to complaints, FOI requests and SAR.
• Manage the investigation of complex complaints by independent investigators, assess the quality of investigations and findings and authorise reports for adjudication.

Applicant Requirements:

• Educated to a Academic Degree Level or equivalent or a significant level of experience relevant to the post.
• Recent experience.
• Experience of supporting a team according to available resources and skill levels and working co-operatively with others.
• Good written and oral communication skills
• Knowledge of licensing
• Good organisational skills

Regretfully we are only able to respond to experienced candidates who meet these requirements for this Passenger Assistant role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.Reasonable Adjustments:If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work.Contact: This job is advertised by Jake Benham. If you are interested in this position, please click above to apply now.

Expected salary

Location

Wirral, Merseyside

Job date

Sun, 28 Jul 2024 02:23:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.