So, why Optus?
At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
About the role
Optus is creating an environment where we actively encourage a proactive and highly engaged team culture where individuals are empowered to advocate for their customers to provide excellent service to reduce both internal and TIO complaints. When a customer contacts our complaints team, we own the issue end to end.
As part of Customer Relations team you’ll be responsible leading a community of Complaint Experts, who manage customer complaints from all company platforms, providing a customer centric recommendation and solutions. The Coach will play a vital role in the success of this team, coaching and mentoring our Expert to help them be the best they can be!
The responsibilities:
About You
Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we’re a highly collaborative workplace, and offer a range of perks such as:
As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.
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