Customer Sales & Service Representative I, Front Counter in Apache Junction, Arizona

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6953150

Position Overview:

Provide exceptional customer service by interacting with customers both
in person and over the phone, assisting them with product inquiries,
billing issues, and troubleshooting service problems. Responsibilities
include selling and promoting Mediacom products and services, resolving
billing concerns, processing payments, scheduling service appointments,
and maintaining equipment and inventory. All tasks should align with
company policies and procedures.

Company Benefits:

Along with that rewarding feeling, youll be given the Power to Succeed
in your career while enjoying ongoing training and a generous benefits
package designed to be flexible and relevant to your needs. You’ll find
all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas
  where Mediacom services are not available, a reimbursement of
  internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Achieve sales and retention targets by following established
  departmental policies and procedures.
• Assist customers in selecting and purchasing products and services
  that meet their needs.
• Provide clear and concise information about Mediacom products,
  services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and
  effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues,
  and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify
  the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper
  documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work
  area, while conducting oneself respectfully, responsibly, and
  courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales,
  quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer
  relations, clearly explaining billing processes, services, and
  product offerings.
• Regular attendance is required.
• Perform additional duties as directed by your supervisor.
• Other duties as assigned.

Position Requirements:

• High school diploma or GED required.
• 1-3 years of experience in call center customer service, retail, or
  consumer sales.
• Experience handling cash, payments, and basic reconciliation
  procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods, valid drivers license,
  satisfactory driver record and occasional travel to other sites
  within the region.
• Availability to work evenings, weekends, holidays, and overtime as
  necessary.
• Familiarity with data entry and customer management systems.