Customer Service

Utility Warehouse -

Full job description

Firm Description

Location: Do business from home (UK solely)

Begin date: October 2023

On the lookout for a difficult new function the place you’ll be able to do business from home and be part of a quickly rising firm? Look no additional than UW!

We’re excited to search out those that are the proper match for our Buyer Service Advisor function, who wish to be a part of our crew and construct a profession right here at UW! However, this function is not for everybody… take a second to contemplate the next earlier than making use of:

Are you pushed by giving a superb customer support expertise and delight your self on exceeding Buyer expectations.

Are you snug dealing with difficult, powerful and emotive calls, the place there’s a lot to be taught and issues are at all times altering?

Are you an issue solver, who enjoys serving to clients with their questions and issues?

Are you able to stay calm underneath stress and thrive in a fast-paced setting?

Are you motivated by assembly objectives and targets and might you show duty, integrity, and effectivity?

Are you able to show persistence , empathy and possess emotional intelligence

Are you able to show good time conserving and dedication

When you answered “sure” to those questions, then you definitely’re the form of particular person we’re in search of!

We might love so that you can apply in case you’re in a position to meet the next necessities:

A powerful web connection, you’ll want this as you’ll have a number of techniques open on the identical time (minimal of 25mbps obtain and 4mbps add)

A devoted, quiet workspace with a workstation, loads of pure gentle, entry to contemporary air, and no distractions. This can’t be a communal house shared by different family members.

A smartphone with a minimal: Android telephones 9 and later variations Apple telephones. Requires iOS 14.0 or later.

Obtainable to work 40 hours per week throughout 5 days, you will have to be absolutely versatile to work shifts between 8am to 6pm Mon-Fri (together with Saturdays and Financial institution Holidays)

You are at the moment residing within the UK with eligibility to stay and work within the UK too

When you do not meet all of those, please do not be discouraged! We nonetheless admire your curiosity in our firm and encourage you to use for different roles which may be a greater match.

So why choose UW?

Be a part of a excessive development FTSE 250 enterprise with the ambition to introduce 1 million extra clients to our providing. Assist us obtain our ambitions while studying and having enjoyable. Turn out to be a part of a unbelievable enterprise tradition the place folks actually are on the coronary heart of every part we do.

£23,000 to £25,000 relying on expertise throughout the vitality sector, plus a further £500 after the primary 6 months

33 days vacation inclusive of Financial institution Holidays (Financial institution holidays open 10am to 4pm)

All of the gear you want to achieve success

Reductions on UW merchandise & providers

Share choices and Save As You Earn Scheme

Normal Life Insurance coverage as much as 4 x your wage

Worker Help Programme together with free counselling and authorized recommendation

Free digital GP service plus reductions on healthcare and medical money plans

Thanks for selecting UW, we look ahead to talking to you quickly!

Our Recruitment Course of, what are you able to anticipate?

Stage 1: On-line assessments, you could full in your individual time

Stage 2: Digital video interview, you could full in your individual time

Stage 3: Ultimate interview with an Power customer support crew chief

About UW

Because the UK’s solely real multi-service supplier, UW supplies vitality, broadband, cellular and residential insurance coverage to over 900,000 clients. We’re on a mission to double in measurement over the subsequent 5 years, and we want your assist to make it occur.

We imagine that everyone issues at UW. We foster an inclusive setting the place folks can have enjoyable and develop collectively, and we’re proud to have the tradition of a start-up regardless of being a FTSE 250 firm with 25 years of expertise.

Discover out extra about us at

Job Description


Further Info

We offer equal alternatives, a various and inclusive work setting, and equity for everybody. You’re welcome to use regardless of your age, incapacity, gender, marriage or civil partnership standing, being pregnant and maternity standing, race, faith or perception, or sexual orientation.

Please be aware, if you’re making use of for a task which includes accessing private information, you’ll be topic to a background test. The place checks are unsatisfactory or incomplete and/or a failure to disclose info referring to convictions that you’re required to establish as a part of the background checks, might result in withdrawal of a suggestion of employment.

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