Customer Service Advisor

We have an exciting opportunity for an experienced customer service professional to join our
busy team as a Customer Service Advisor. With excellent problem-solving and communication
skills and a proven track record in providing excellent customer service, you will be
enthusiastic and keen to help people. Experience of dealing with vulnerable customers will be
an advantage and additional training and support will build on your existing skills. You will
be based in our office space in Edinburgh and will support our customers within the surrounding
areas.

About Warmworks

Warmworks, formed in 2015, is a joint venture partnership between Energy Saving Trust,
Changeworks and Everwarm.

Warmworks is committed to tackling fuel poverty, increasing the energy efficiency of the homes
and communities in which we work and consistently delivering a first-class service to the
households and families that we support.

Since 2015, Warmworks has been the Managing Agent of the Scottish Government’s national fuel
poverty scheme, Warmer Homes Scotland and has recently started work on a range of new contracts
and initiatives across the country.

Warmworks has already helped more than 35,000 homes to become warmer, healthier and more energy
efficient and is seeking to play a key role in the long-term drive to reduce carbon emissions
and increase the availability of affordable, sustainable energy for all.

We care about our colleagues and appreciate the work they do. In return, we offer a generous
benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank
holidays plus a day off on your birthday, a competitive pension scheme, social events to
celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee
recognition scheme and employee assistance program. Our team enjoys a supportive and friendly
working environment.

For further details and application info, please see the attached job information pack.