Customer Service Advisor

Great with customers? Join us! With your customer service experience, you’ll be welcoming our customers and giving them the help and reassurance they need. You’ll schedule repair work and MOTs, maintain up to date and accurate records, and talk our customers through work completed. You’ll be dealing with customers by phone, over email and face to face in the Centre, keeping them up to date and explaining technical terms in a clear and understandable manner.

With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for:

• Finding the right solution to suit the customer’s needs
• Quoting and booking services
• Giving clear explanations and advice
• Building lasting customer relationships by treating customers with respect
• Completing all administration to company requirements
• Contributing to the achievement of daily and weekly sales targets

To be a success in this role, you’ll need:

• Experience of delivering first class customer service
• Excellent communication skills
• A proactive approach to helping customers
• The ability to problem solve and find practical solutions for customers
• IT literate
• Experience of dealing with difficult situations whilst remaining professional, tactful and calm
• Experience of working towards and achieving targets
• Health and Safety trained
• Experience of working effectively in a team
• Ideally, you’ll also have some experience of working in an Autocentre

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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