Concentrix
Customer Service Advisor
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Belfast, United Kingdom
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1492901EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Customer Service Advisor
Job Description
We are looking for experienced Customer Service Agents to work within our fantastic broadcast television channel teamtohelp answer our viewers questions & queries!
Pay – £11.48 per hour – paid every 2 weeks!
Hybrid model – work on site based in Belfast City Centre 3 days per week & the remaining days from the comfort of your own home.
Full time permanent role – Contracted to 40 hours paid production on a rotational shift pattern between7.30am – 8pm Monday to Friday and 9am – 7pm Saturday & Sunday.
You will support viewer enquires throughpersonalised email responses,phone,and social media contacts. Our goal is toprovide a positive viewer experience through efficient,friendly,and high-quality responses. You will provide information, handle complaints, and promote the brand as well as its products and services.
We offer game-changing benefits when you work at Concentrix…
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Discount on car and home insurance with AXA!
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28 days paid holidays.
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Refer a friend incentive.
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Pension Scheme : auto enrolment after 92 days employment (if eligible).
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Employee Assist Program - a range of support and resources, accessed free.
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Benefex Employee Savings : access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
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Group Life Assurance : open to all UK employees from day 1 of employment.
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Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
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UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
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Eyecare vouchers.
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PUREGYM Discount & 0% joining fee.
What you’ll need :
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Minimum 6 months experience in customer journey interactions.
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Excellent communication skills: verbal, written, listening, probing & reading.
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Knowledge of social issues and things going on in the world.
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Technical mindset with the ability to multitask.
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Be able to work as part of a strong and collaborative team.
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You must have a minimum broadband speed of 10mgbs and a private room at home to work.
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Experience in working in television/media focused environment– desired.
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Experience in working with social media in a similar environment– desired.
We can teach you the rest!
What are you waiting for? Apply today!
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour , religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristi cs.
Location:
GBR Belfast – Maysfield
Language Requirements:
Time Type:
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