Customer Service Advisor in Belfast, United Kingdom

Job Title:

Customer Service Advisor

Job Description

We are looking for experienced Customer Service Agents to work within our fantastic broadcast television channel team to help answer our viewers questions & queries!

Pay – £11.48 per hour – paid every 2 weeks!

Hybrid model – work on site based in Belfast City Centre 3 days per week & the remaining days from the comfort of your own home.

Full time permanent role – Contracted to 40 hours paid production on a rotational shift pattern between 7.30am – 8pm Monday to Friday and 9am – 7pm Saturday & Sunday.

You will support viewer enquires through personalised email responses, phone, and social media contacts. Our goal is to provide a positive viewer experience through efficient, friendly, and high-quality responses. You will provide information, handle complaints, and promote the brand as well as its products and services. 

We offer game-changing benefits when you work at Concentrix…

• Discount on car and home insurance with AXA!

• 28 days paid holidays.

• Refer a friend incentive.

• Pension Scheme : auto enrolment after 92 days employment (if eligible).

• Employee Assist Program - a range of support and resources, accessed free.

• Benefex Employee Savings : access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. 

• Group Life Assurance : open to all UK employees from day 1 of employment. 

• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC). 

• UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

• Eyecare vouchers. 

• PUREGYM Discount & 0% joining fee.

What you’ll need :

• Minimum 6 months experience in customer journey interactions.

• Excellent communication skills: verbal, written, listening, probing & reading.

• Knowledge of social issues and things going on in the world.

• Technical mindset with the ability to multitask.

• Be able to work as part of a strong and collaborative team.

• You must have a minimum broadband speed of 10mgbs and a private room at home to work.

• Experience in working in television/media focused environment – desired.

• Experience in working with social media in a similar environment – desired.

We can teach you the rest!

What are you waiting for? Apply today!

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour , religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristi cs.

Location:

GBR Belfast – Maysfield

Language Requirements:

Time Type:

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