Customer service agent

As a Buyer Service Agent for one among Nationwide Financial institution’s name centres, you’ll assist purchasers with their banking wants and assist them use our digital options. You’ll have a optimistic impression on purchasers by listening intently to their wants and providing wonderful customer support.

Your compensation

The wage begins at $21.50/hour with two wage will increase projected within the first yr. Night and weekend premiums could apply. We additionally provide a program to reimburse tuition charges.

Your position

• Reply shopper calls
• Take heed to purchasers’ wants and provide customized options.
• Assist purchasers use our banking functions
• Advise and provide transaction or credit score options
• Refer purchasers with specialised must your colleagues
• Collaborate and share data along with your colleagues

The Consumer Contact Centre is open Monday to Friday from 8:00 am to 10 :00 pm and Saturday and Sunday from 9:00 a.m. 5:00 pm. Your work schedule is variable, and also you’ll be told of your schedule three weeks upfront.

Your crew

We provide a stimulating and inclusive work surroundings. You’ll be surrounded by consultants, trainers and managers who will assist and information you in your position. As well as, you’ll work with colleagues in an surroundings that fosters to studying and progress.

Studying and growth

You’ll start with a seven-week on-the-job coaching. You’ll be capable of expertise the decision centre surroundings and get to know your colleagues.

Your on-the-job coaching will deal with studying the right way to assist purchasers over the telephone. You may be supported by a distant coach who will allow you to study your position, our merchandise, and our applied sciences.

Many choices shall be accessible; you could possibly advance in the identical position, get promoted, develop inside the sector, and extra. We provide many profession alternatives and encourage inner mobility.

Conditions

• Highschool diploma
• Customer support expertise
• Sturdy capability to speak and write in French and English. Bilingualism (English/French) is important as a result of you’ll repeatedly work with purchasers throughout Canada.
• Promote the values of partnership, empowerment and agility
• Eagerness to develop your abilities

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Your advantages Along with aggressive compensation, upon hiring you’ll be eligible for a variety of versatile advantages to assist promote your wellbeing and that of your loved ones.

Well being and wellness program, together with many choices

Versatile group insurance coverage

Beneficiant pension plan

Worker Share Possession Plan

Worker and Household Help Program

Preferential banking providers

Initiatives selling neighborhood involvement

Telemedicine service

Digital sleep clinic

These are just a few of the advantages accessible to you. Now we have a suggestion that retains up with developments in addition to your wants and people of your loved ones. Our dynamic work environments and cutting-edge collaboration instruments foster a optimistic worker expertise. We actively hearken to staff’ concepts. Whether or not via our surveys or packages, common suggestions and ongoing communication is inspired. We’re placing individuals first: We’re a financial institution on a human scale that stands out for its braveness, entrepreneurial tradition, and keenness for individuals. Our mission is to have a optimistic impression on peoples’ lives. Our core values of partnership, agility, and empowerment encourage us, and inclusivity is central to our commitments. We provide a barrier-free office that’s accessible to all staff. We would like our recruitment course of to be absolutely accessible. When you require lodging, be happy to tell us throughout your first conversations with us. We welcome all candidates! What are you able to carry to our crew? Able to stay your ambitions?