National Bank of Canada -
Full job description
The wage begins at $21.50/hour with two wage will increase projected within the first yr. Night and weekend premiums could apply. We additionally provide a program to reimburse tuition charges.
- Reply shopper calls
- Take heed to purchasers’ wants and provide customized options.
- Assist purchasers use our banking functions
- Advise and provide transaction or credit score options
- Refer purchasers with specialised must your colleagues
- Collaborate and share data along with your colleagues
The Consumer Contact Centre is open Monday to Friday from 8:00 am to 10 :00 pm and Saturday and Sunday from 9:00 a.m. 5:00 pm. Your work schedule is variable, and also you’ll be told of your schedule three weeks upfront.
We provide a stimulating and inclusive work surroundings. You’ll be surrounded by consultants, trainers and managers who will assist and information you in your position. As well as, you’ll work with colleagues in an surroundings that fosters to studying and progress.
Studying and growth
You’ll start with a seven-week on-the-job coaching. You’ll be capable of expertise the decision centre surroundings and get to know your colleagues.
Your on-the-job coaching will deal with studying the right way to assist purchasers over the telephone. You may be supported by a distant coach who will allow you to study your position, our merchandise, and our applied sciences.
Many choices shall be accessible; you could possibly advance in the identical position, get promoted, develop inside the sector, and extra. We provide many profession alternatives and encourage inner mobility.
- Highschool diploma
- Customer support expertise
- Sturdy capability to speak and write in French and English. Bilingualism (English/French) is important as a result of you’ll repeatedly work with purchasers throughout Canada.
- Promote the values of partnership, empowerment and agility
- Eagerness to develop your abilities
Your advantages Along with aggressive compensation, upon hiring you’ll be eligible for a variety of versatile advantages to assist promote your wellbeing and that of your loved ones.
Well being and wellness program, together with many choices
Versatile group insurance coverage
Beneficiant pension plan
Worker Share Possession Plan
Worker and Household Help Program
Preferential banking providers
Initiatives selling neighborhood involvement
Digital sleep clinic
These are just a few of the advantages accessible to you. Now we have a suggestion that retains up with developments in addition to your wants and people of your loved ones. Our dynamic work environments and cutting-edge collaboration instruments foster a optimistic worker expertise. We actively hearken to staff’ concepts. Whether or not via our surveys or packages, common suggestions and ongoing communication is inspired. We’re placing individuals first: We’re a financial institution on a human scale that stands out for its braveness, entrepreneurial tradition, and keenness for individuals. Our mission is to have a optimistic impression on peoples’ lives. Our core values of partnership, agility, and empowerment encourage us, and inclusivity is central to our commitments. We provide a barrier-free office that’s accessible to all staff. We would like our recruitment course of to be absolutely accessible. When you require lodging, be happy to tell us throughout your first conversations with us. We welcome all candidates! What are you able to carry to our crew? Able to stay your ambitions?
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this job posting.