Customer Service Assistant

University of Northampton

Job Type

Full Time Permanent


£21,029 – £ 21,761 per annum


Waterside Campus

About the Job

Interview Date: 4 July 2023

We are looking for a full time Customer Service Assistant to work within the fast-paced environment provided by Library and Learning Services at the Waterside Campus.

You will act as frontline support, staffing service points, promoting support and services to students and staff and maintaining the learning environment.

Full time hours of work: 37 hours a week, on a rota basis between 8am and 8pm Monday to Friday and 10am to 5pm Saturday and Sunday. Full training will be given to the successful candidate.

We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this the salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 3 starting salary before living wage which is £20,333 per annum.

About you

You will need to be self-motivated, conscientious and a good communicator. Your ability to actively listen to and support our customers will be extraordinary and your positivity and enthusiasm will ensure you fit right in with our fantastic, high-performing team.

A good working knowledge of IT office based applications is required, as is a flexible and pro-active approach to work, a natural ability to empathise and a genuine desire to advise, guide and help others.

As part of the online application, you will be required to complete an application supporting statement, which explains how you meet the selection criteria for the post. The supporting statement should explain, point by point, how you meet each of the selection criteria for this post using examples of your skills and experience.

Your application will be judged on how you demonstrate in your supporting statement that you meet the selection criteria stated in the job description.




About Us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right to Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.

Due to this criteria we regret that we are unable to offer sponsorship at this time. 


The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

To find out more, please visit:

View or Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.

Job Location