Customer Service Associate (Administrative) in Owings Mills, Maryland

Customer Service Representative / Administrative Professional

Start Date: October 14th

Pay Rate: $19.50/hr

Location: Owings Mills, Maryland, 21117

Schedule: Monday to Friday 8:00 am to 4:45 pm

Job Description

• Reviews transaction requests and authorizations and processes transactions.

• Responsible for timely and accurate reconciliation of transactions. Maintains department processing standards in productivity and quality.

• Responsible for tracking responses to client inquiries in order to inform the development of guides that enable to swift resolution of recurring issues.

• Performs duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.

• Works to learn and understand business processes and service requirements.

• May communicate either verbally or in writing with clients.

Desired Skills & Qualifications

• Ability to navigate Microsoft Excel and strong computer skills.

• Proficient math and reading skills.

• Strong analytical abilities.

• Customer service skills (2+ years of experience).

• Strong administrative skills (1+ years of experience).

Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a Recruiter to discuss the next steps in our hiring process.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.