Customer Service Associate – Aurora in Aurora, Indiana

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.

• Handles any walk-in customers.

• Collects payments.

• Makes policy changes.

• Assists with claims paperwork that is requested by the claim’s representatives.

• Provides proof of insurance documents that are requested by clients.

• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.

• 1 year of customer service experience.

• Property & Casualty insurance license required or must be able to obtain this license within 2 years.

• Proficient in Microsoft Suite.

• Strong communication skills.

• Strong time management and problem-solving skills.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid vacation/sick leave

• 401(k) with match

• Fulltime with a Monday – Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Job Category: Individual Contributor

Job Type: Full-Time

722 Green Blvd

Aurora, IN, USA, 47001

ReqID: CUSTO005024