This position works an alternate schedule
Schedule is a 4-day work week of Wednesday thru Saturday either 8AM – 7PM or 9AM – 8PM including non-traditional holidays (MLK day, President’s Day, Juneteenth, Indigenous People Day and Veteran’s Day)
SUMMARY:
The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels.
Customer Service Skills
Interpersonal Skills
Technical Requirements
Other Requirements
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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