Customer Service Associate I in Des Moines, Iowa

Job Description:

The Customer Service Representative I is responsible for assisting patients, care sites, and vendors with a variety of questions and issues involving the patient account. Investigates and works with internal and external partners to resolve errors or issues with insurance or billing related questions.

This is a 100% remote position however, currently we are unable to consider candidates for remote opportunities in the following states: California, Hawaii, Illinois, New York, Rhode Island, Vermont, Connecticut and Washington.

Schedule is Monday – Friday 8:30 am – 5:00 pm.

• Investigates claims by using computer billing systems to identify and resolve patient billing errors.

• Works in multiple systems and applications to resolve inquiries.

• Works with patients in-person and over the phone to provide customer satisfaction and resolution to inquiries and complaints.

• Works with providers to communicate issues, complaints, or investigate errors.

• Responsible for meeting productivity and quality measures. Including one-call/one-contact resolution goals for customer encounters.

• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

EDUCATION

Required : High School Diploma or Equivalent or Qualifying Experience.

Preferred : High School Diploma or Equivalent.

CERTIFICATION, REGISTRATION, LICENSE

(*indicates primary source verification requirement)

Required : N/A

Preferred : N/A

EXPERIENCE

Required : One (1) Year of experience in customer service, collections, or call center environment.

Preferred : Three (3) Years of experience in customer service, collections or call center environment.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

• Knowledge of general medical billing, insurance, and compliance regulations and billing processes.

• Effective interpersonal and communication skills, including written, verbal and email etiquette.

• Knowledge of EPIC preferred.

Physical Requirements:

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 – $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.