Customer Service Associate in Eugene, Oregon

The Customer Service Associate is an essential member of the Hertz team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wage : $16.50 hourly

Qualifications:

High School diploma or equivalent is required. A valid driver’s license is required. Strong computer skills and multitasking skills are needed. Excellent written and spoken communication. Customer service and sales experience.

Apply today and shift your career into drive for tomorrow !

Responsibility of a Customer Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.

• Convert phone shops to reservations and rentals

• Creating a positive customer service experience by listening to and identifying customer needs

• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service

• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.

• Assist customers with various post rental inquiries that involve the rental and billing process.

• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment.

• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.

• Demonstrate sales, professionalism and interpersonal skills.

• Show a high level of ownership, accountability and initiative.

• Show proven experience of working well within a team.

• Work flexible shifts including weekends and holidays; and work overtime as required.

• Work outdoors during all weather conditions.

• Stand for long periods of time.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion !! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran