Customer Service Associate in Haryana, India

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

• Visualize & simplify end to end card member experience

• Enable & drive process improvement based on voice of customer feedback

• Strive to Customer First Resolution (CFR) and reduce bad demand

• Generate revenue by driving value generation

• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction

• Deliver to all the key metrics as per organizational goals

• Adhere to Quality and Compliance Guidelines

• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication

• Able to address 2-3 conversations simultaneously

Minimum Qualifications:

• Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)

• Excellent verbal and written communication skills

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking

• Ability to Toggle Between Screens/Tools

• Demonstrate personal excellence by remaining positive in difficult situations

• Display a passion to serve by delivering extraordinary service in every interaction with our customers

• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis

• Analytical and problem-solving skills with strong attention to detail

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Customer Service

Primary Location: India-Haryana-Gurugram

Schedule Full-time

Req ID: 24018765